Not saving progress

Hi there, Bobby. I'd love to investigate this with you!

First, let's test the course in another LMS environment like SCORM Cloud to be sure there's nothing wrong with the Storyline content. If the resume behavior works correctly there, then the issue is related to the LMS' output. Let me know if you need a hand with testing!

Additionally, let's check the SCORM suspend data limit. What version of SCORM are you using? 

Hi Katie,

Test the file in SCORM Cloud and the issue occurs again.

We are using SCORM 1.2, I never really experimented with other versions.

I published the same course in SCORM 2004 and tested in SCORM Cloud, but the resume function didn't worked at all and the course restarted from the beginning.

I have uploaded the file in the support section for you to review.

Let me know if you need anything else from our side.

Appreciate you sharing your file with me, Bobby! Also, smart move to republish the course for SCORM 2004 (3rd Edition or 4th Edition), as they both support much longer suspend data.

I emailed you back in our case, and I'll also keep this discussion updated once we get to the bottom of this oddity!

Just to share with the community, SCORM 2004 (4th Edition) solved the issue for us.

Awesome news, Bobby - thanks for that update!

Shout out to Bobby and Katie - Thank you both for your work on this. I was going out of my #bleeping# mind because of this - and your last comment Bobby made all the difference. Happy ID, happier client!!!

Glad you were able to find what you needed, Michael. I appreciate you chiming in to share and welcome to E-Learning Heroes :)

Is the publishing via SCORM 4th Edition the official fix to courses having a "resume" / bookmarking issue?

Hi Rachel,

It looks like it was the solution for the users that reached out previously.

Are you running into a similar issue of the course resuming in the same spot for your learners?

Understanding the SCORM Suspend Data Limits may shed some light on why this solution worked above.

Let us know if you're seeing something different. We'd be happy to help you as well.

Hi Leslie, 

Funnily enough I just happened to be reading that article separately from this thread.  Unfortunately the article mentioned:

"Because suspend data is compressed to allow for more robust storage, the suspend_data string in an LMS debug log isn't human-readable. That is, you won't be able to decipher it"  

So instead of being able to confirm that the problems are indeed related to suspend data through a de-bug log it suggests to:

1. Disable the resume feature
2. Reduce the number of slides and reload - then repeat until it works as expected
3. Publish to 3rd/4th edition

We are in a live production environment with hundreds of users assigned the course and we cannot troubleshoot live (i.e. stop the resume function or repeatedly pull down and reload the course with a different number of slides).  Also the bookmarking issue is inconsistent and not reproducible across users.  We have been publishing to 3rd edition, but 4th edition appears to be compatible so here on out I will publish to 4th. 

Are there more concrete guidelines to stay within the technical limitations of the 4th edition suspend data feature?

Thanks for any advice you may have :)

Rachel