not saving progress when resume in storyline 36
we are facing the problem, that articulate storyline 360 does not save up progress like it should according to the well-known settings. Same problem is already published here: https://community.articulate.com/discussions/articulate-storyline/not-saving-progress#reply-698005
where I also asekd for help. Due to tight time shedules for our project I'd like to try my luck here again.
The user should resume the course at the point he left it. The output should be in scorm 2.1 due to client needs (so scorm2004 is not an option). Also we need the resume function. I understand that i has something to do with the suspend data, which reached somehow its limits. But the fact, that our course is only 48 slides long, and the point where the saving ends is already on slide 15, is very strange.
Very happy to here from anyone here, because we are very frustrated about it and deadline is coming soon. Uploaded the file to articulate support yesterday, but didn't receive an answer yet.
Thank you in advance.