Our organization has switched from Adobe Acrobat to Nuance for PDFs. when opening the Nuance PDF it is crashing Internet Explorer. This seems to be more a Nuance issue than Storyline, but wanted to see if anyone has run into this issue (is anyone else using Nuance PDF?). If so, have you found a fix that allows the PDF to be viewed in Storyline without crashing IE?
I know it is a longshot and we are also reaching out to Nuance to see if they are aware of the issue and a fix.
Thanks for the response. We don't have an option of Chrome or Acrobat at this point within the organization. The file is loading from a folder (as opposed to externally).
Online there appears to be issues loading PDFs in Windows 8 with IE10 or 11. It could be that or that Nuance is incompatible with your browser version, you may need a plugin or another pdf viewer add on.
IE is the buggiest of all the browsers and has the slowest uptake of new features so I would check you tech specs to make sure its compatible.
Hi Chip! I've not seen anything from other users on this scenario, but hopefully if someone utilizes this tool as well, then they will chime in to assist.
I also wanted to mention that replying to the forums via e-mail will attach your signature, but you are welcome to pop in and edit that if needed.
I know this is slightly off topic - and this thread is a couple of years old - but it is Nuance related.
Last week I was training Articulate 360 to one of our clients and for 3 days 360 was working perfectly and then Nuance was installed and all 360 elements crashed. Even after uninstalling Nuance we were unable to reinstall 360 successfully. It is worth noting that the organisation I was working with use IE11 as their default browser, but it also affected all desktop apps in 360 as well as the cloud-based apps.
Has anyone had any advance on the issues described above, or any other experiences that might help in using Nuance and Articulate products on the same device?
So sorry you're running into this! I'm not familiar with Nuance, but that does seem rather odd that you're not able to access Articulate 360 at all since it was installed. Since this thread is a bit older, I'm not sure if these users are subscribed here anymore. Would you mind reaching out to our Support Engineers directly over here regarding this? They'll be more than happy to work with you one-on-one to investigate what you're experiencing a bit further. If you do submit a case to them, feel free to let me know the case number here. I'll be sure to follow along with it, as I'm curious to see what they discover as well!
We've already submitted it through our support team who are liaising directly with the client now, I was just curious if I could find out anything in the meantime. If we get anything solid I'll let you know
9 Replies
The best setup would be Acrobat and Chrome. Both far more robust tried and tested.
It could be the way Storyline is trying to get to the file is it loading from an external URL or is it reading the file to the SL output folder?
Thanks for the response. We don't have an option of Chrome or Acrobat at this point within the organization. The file is loading from a folder (as opposed to externally).
Online there appears to be issues loading PDFs in Windows 8 with IE10 or 11. It could be that or that Nuance is incompatible with your browser version, you may need a plugin or another pdf viewer add on.
IE is the buggiest of all the browsers and has the slowest uptake of new features so I would check you tech specs to make sure its compatible.
Hi Chip! I've not seen anything from other users on this scenario, but hopefully if someone utilizes this tool as well, then they will chime in to assist.
I also wanted to mention that replying to the forums via e-mail will attach your signature, but you are welcome to pop in and edit that if needed.
Thanks for the heads up Leslie.
I know this is slightly off topic - and this thread is a couple of years old - but it is Nuance related.
Last week I was training Articulate 360 to one of our clients and for 3 days 360 was working perfectly and then Nuance was installed and all 360 elements crashed. Even after uninstalling Nuance we were unable to reinstall 360 successfully. It is worth noting that the organisation I was working with use IE11 as their default browser, but it also affected all desktop apps in 360 as well as the cloud-based apps.
Has anyone had any advance on the issues described above, or any other experiences that might help in using Nuance and Articulate products on the same device?
Thx
Helen
Hey there Helen,
So sorry you're running into this! I'm not familiar with Nuance, but that does seem rather odd that you're not able to access Articulate 360 at all since it was installed. Since this thread is a bit older, I'm not sure if these users are subscribed here anymore. Would you mind reaching out to our Support Engineers directly over here regarding this? They'll be more than happy to work with you one-on-one to investigate what you're experiencing a bit further. If you do submit a case to them, feel free to let me know the case number here. I'll be sure to follow along with it, as I'm curious to see what they discover as well!
This post was removed by the author
We've already submitted it through our support team who are liaising directly with the client now, I was just curious if I could find out anything in the meantime. If we get anything solid I'll let you know
Great Helen! Thanks for letting me know, looking forward to hearing what they discover :)
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