Odd Audio Issue with SL2 and Chrome

Hello All,

Here is a puzzle for the community.  I have attached part of a project.  For some reason the audio on the first two slides will not play when the published output is launched with Google Chrome.  It plays perfectly using explorer or edge.

Here is the odd part, once you get past the welcome slide and the navigation or start the module slide, the audio works fine.

when the client plays it of my amazon storage site, all the slides work fine.


Has anyone else ever had this glitch?




5 Replies
Alyssa Gomez

Hi Ari,

Storyline 2 System Requirements list Chrome as the only supported Windows browser for HTML5 content. I see you attached the published zip file here, but we'd also like to see the original .story file so we can take a closer look at the audio files. You can send it directly to our Support Engineers here - they're ready to assist!

Ashley Terwilliger

Hi Ari,

The issue with needing to add the folders to the safe list is a behavior of Flash installed on an individual users system, so there isn't a programmatic way to fix it within Storyline 2. We'd always recommend uploading the project to the testing environment and playing it there for the best results. If you're not ready to put it on your web server or LMS, take a look at one of the options here, or look at using SCORM Cloud.