Odd directory added to zip file

I have published many Storyline projects and zipped them for our lms and for sharing on our ftp site. My most recent project is adding an add root directory that is preventing the file from unzipping. I am looking for an idea as to why this has started happening. I have attempted to publish to several different directories on my hard drive. I am attaching a screen shot of the zip file contents.

Thank you for any assistance.


4 Replies
Christine Hendrickson

Hi Peg,

First, are you zipping content from Storyline itself, or with a third-party tool? If you aren't already, please make sure you're using the Zip option built-in to the Storyline publishing prompt and see if that helps. 

Second, are you publishing and/or zipping from a file that's on a network drive or any other external source? If so, please try moving your course to your hard drive and try zipping the course again.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If the issue continues, please try creating a new, blank Storyline file. Does the same thing happen with the directory when zipping the new file?

Let me know how it goes!



Peg Stangby

Thank you Christine for your response. I am using the zip utility in Storyline (what do you want to do now-Zip files). The output files actually zip very nice if I use WinZip. I am also doing all my work directly on my hard drive. In attempting to troubleshoot the issue I have found that if I zip a LMS output I have no issues, but if I try to zip a CD or Web output I get the extra folder that causes issues when I try to unzip the file. I am attaching screen shots of the error message I get when I try to unzip the file created by storyline, a screen shot of the zip file contents created when I publish for CD and the zip file contents for the file created when I publish for LMS. I usually zip my LMS output so this may be why over the last year I have not seen this before.

Christine Hendrickson

Good morning Peg!

Thanks very much for getting back to me, and for sharing that information. 

That does look pretty strange. Have you tried this with a different file? I haven't seen that behavior for CD published output, so I'm wondering if it's a problem with the course itself, or the installation of Storyline.

If you'd like, you're welcome to share the .STORY file here. I'd be happy to test the file and see if I experience the same issue.

If this happens with any files, or with a brand new file, you may want to try running a quick repair on Storyline:

Articulate Support > How to repair Storyline

Thanks very much Peg.

I hope you're having a great day so far,