In the setting for opening a file in same window, I clicked the correct option:
Display in current browser window
However, when I test it when published, it's opening in a new window, which causes the Storyline file to close when I click on the X button on the window tab.
Does it open in a new window or a new tab? The setting can be browser and user specific - but your description that if you close it, the Storyline course closes as well sounds like it's in the same window so I'm not sure I'm following? Where are you hosting the course to test it? What browser are you viewing it through?
So the PDF opens in a new tab, and the course remains in the existing tab - but when you close the PDF tab, it also closes the course? The image wasn't clear to me, as I only saw the one tab.
I can't speak to how a preview link from your server would behave, but you could also look at uploading it to another testing environment such as one mentioned here and then also look at testing it in other browser such as Chrome or Firefox to see if it's browser specific.
Please feel free to keep us posted Carol - but I still wasn't clear on your set up for opening in a new tab and closing both tabs (the course and the PDF). If you have designed it to open in the same window, I could see how users may inadvertently close the course when trying to close the PDF. They'd need to use the browsers back navigation to return to the course.
Yes, I see how that can happen. I retested and that's what's happening. The user needs to click on the correct tab in order to close out the course. This is working fine for the PDF files. The PDF files open in a new tab, and when I close out of the tab, I'm brought back to the same screen. Thank you for your help and clarification on this. But, now I see another issue:
Would this hold true for YouTube videos? I'm still having this issue when linking out to the YouTube site. When I click on the tab to close out of the video, the course closes. I see that when I launch the link, the course tab closes. This is only happening with the videos.
Update:
I just switched the options for the two videos to open in a new browser and it's working fine now!
7 Replies
Hi Carol,
Does it open in a new window or a new tab? The setting can be browser and user specific - but your description that if you close it, the Storyline course closes as well sounds like it's in the same window so I'm not sure I'm following? Where are you hosting the course to test it? What browser are you viewing it through?
It's opening in a new tab, I'm viewing the course via a preview link on one of our internal servers. Viewing it in IE.
Hi Carol,
So the PDF opens in a new tab, and the course remains in the existing tab - but when you close the PDF tab, it also closes the course? The image wasn't clear to me, as I only saw the one tab.
I can't speak to how a preview link from your server would behave, but you could also look at uploading it to another testing environment such as one mentioned here and then also look at testing it in other browser such as Chrome or Firefox to see if it's browser specific.
Thank you for this info. I'll try another browser and a different server.
Sent from my iPhone
Please feel free to keep us posted Carol - but I still wasn't clear on your set up for opening in a new tab and closing both tabs (the course and the PDF). If you have designed it to open in the same window, I could see how users may inadvertently close the course when trying to close the PDF. They'd need to use the browsers back navigation to return to the course.
Hi Ashley,
Yes, I see how that can happen. I retested and that's what's happening. The user needs to click on the correct tab in order to close out the course. This is working fine for the PDF files. The PDF files open in a new tab, and when I close out of the tab, I'm brought back to the same screen. Thank you for your help and clarification on this. But, now I see another issue:
Would this hold true for YouTube videos? I'm still having this issue when linking out to the YouTube site. When I click on the tab to close out of the video, the course closes. I see that when I launch the link, the course tab closes. This is only happening with the videos.
Update:
I just switched the options for the two videos to open in a new browser and it's working fine now!
Many thanks for sharing your update, Carol! Delighted to see you are now all set. :)
This discussion is closed. You can start a new discussion or contact Articulate Support.