We are running an Articulate Storyline 360 module on an Oracle Learning Management system which is a national NHS system and part of ESR.
The main issue is if a learner does not pass the eLearning the first time and re-attempts the module, the content is unreadable meaning users are unable to pass the course - see screen shot.
It’s happening to all employees in this scenario.
The first time the module is viewed the fonts are fine - the second time they display incorrectly. Clearing temporary internet files (Microsoft Edge) resolves the problem.
Hey Nick, thanks for bringing this to our attention! Strange that this is happening to every employee who re-attempts the module, but I'm glad to hear that clearing the temporary files resolves the problem in Edge.
I've published a Flash/HLML5 version so going to get this one tested first to see if the problem exists. If so, I'll get he file shared for further investigation.
Hi there, I am an NHS employee and I can't get my Mental Capacity course to launch. It tries to but then prompts me to install Articulate (which I have) but then does nothing. I have even opened the articulate app but it just prompts me to start by email link etc which I don't have within the ESR framework.
can somebody please advise? It's driving me pretty crazy right now and I need to pass this course in 30 days.
Are you the course author? Do you know what version and update of Storyline the course was published with? There was an issue when iOS 9 was released where courses were prompting to download the mobile player even if it was already installed so we added support in Update 7 of Storyline 2 for iOS 9 and later.
Take a look at this article here and you'll need to republish your courses. If you're not the course author, please share that article with the course authors to help fix the situation!
9 Replies
I have only ever seen this in IE but not the sequence you describe normally it starts out like that. Are you publishing for HTML5 first?
I would try flash first.
Hey Nick, thanks for bringing this to our attention! Strange that this is happening to every employee who re-attempts the module, but I'm glad to hear that clearing the temporary files resolves the problem in Edge.
Does this happen in any other browser?
We'd love to have a closer look at your file--can you share it with us here?
Thanks Phil and Alyssa for your replies.
I've published a Flash/HLML5 version so going to get this one tested first to see if the problem exists. If so, I'll get he file shared for further investigation.
Regards.
Nick
Thanks, Nick. And be sure to also let me know your case number so I can follow along!
Hi there, I am an NHS employee and I can't get my Mental Capacity course to launch. It tries to but then prompts me to install Articulate (which I have) but then does nothing. I have even opened the articulate app but it just prompts me to start by email link etc which I don't have within the ESR framework.
can somebody please advise? It's driving me pretty crazy right now and I need to pass this course in 30 days.
Thanks,
Avril
By the way, this is the screen I get
Hi Avril,
Are you the course author? Do you know what version and update of Storyline the course was published with? There was an issue when iOS 9 was released where courses were prompting to download the mobile player even if it was already installed so we added support in Update 7 of Storyline 2 for iOS 9 and later.
Take a look at this article here and you'll need to republish your courses. If you're not the course author, please share that article with the course authors to help fix the situation!
Hi Ashley,
Many thanks for your reply; I will pass on to our team.
Cheers,
Avril
Sent from my iPhone
No problem Avril and please let us know if you need anything else!
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