Output working in Chrome but not IE when accessing through Intradiem

I have multiple Articulate Storyline trainings that are loaded into Intradiem as tasks for participants to complete. The files are set to SCORM 2004 and both the output story.html and story_html5.html files run just fine when loaded locally. However, when I try to run them by opening their link in Intradeim, they freeze on a black screen. I thought this might be a player issue, so I rerendered using the classic player. In this case, I got the loading spinner for a moment, then it froze and did not proceed. Someone pleaaaaaaase help with suggestions. 

2 Replies
Crystal Horn

Hi there, Joe. We use this process to troubleshoot LMS issues in SCORM Cloud.

If you'd like help comparing performance in that platform, you can privately share your course with us here if you're logged in using your KP email address. Since you have Articulate 360 for Teams, you'll get priority support! We'll delete it when we're done troubleshooting.