I am attempting to learn storyline. I am a regular with Articulate products but have been slow to master storyline. In one of my first attempts, I published a short story.
I can confirm that the page cannot be found on my Android phone either. However, it appears to work okay from my laptop. May have to leave this one to the Articulate staff to answer.
This morning I updated my 360 account and noticed that storyline 360 was the update. Hoping it might solve this issue I went and republished the example. Again I loaded it and it works on every device except cell phones. Any staff advice would be appreciated here.
I'm seeing the same thing on my iPhone, and nothing sticks out in the course that would make this happen. Can you share a copy of the .story file so that I can look at testing in another LMS or web environment? If you can't share here, you can always share with our Support Team privately or look at testing in SCORM Cloud (which is where I'd test). It's a free, standard for LMS testing.
I have some Scorm Cloud experience so I zipped the material and uploaded it to Scorm. It was rejected. The red warning stated that the folder contained no course information. See the attached image. Keep in mind the original link still works on PC, Laptop, Ipad but not cell phones either iPhone or Android. Still scratching my head on this one.
Thanks for getting back, Robert. I'm with you on scratching my head, and would love to help!
It looks like something may have gone awry during the Publish for LMS steps. With your permission, I'd like to troubleshoot your source .story file. You can share it publicly here, or share it privately with me here.
I'll let you know what I find on SCORM cloud and mobile, and will delete it when we nail down the culprits!
Appreciate you sharing your files with me, Robert! Confirming receipt, and I'll be in touch in our case shortly.
By the way, it looks like you might have replied via email where your contact information came through to the forums. This Peek 360 video will show you how to edit it out if you'd like!
8 Replies
Hi Robert,
I can confirm that the page cannot be found on my Android phone either. However, it appears to work okay from my laptop. May have to leave this one to the Articulate staff to answer.
This morning I updated my 360 account and noticed that storyline 360 was the update. Hoping it might solve this issue I went and republished the example. Again I loaded it and it works on every device except cell phones. Any staff advice would be appreciated here.
https://psenonline.com/acushnet/FW1/story_html5.html?lms=1
Hi Robert,
I'm seeing the same thing on my iPhone, and nothing sticks out in the course that would make this happen. Can you share a copy of the .story file so that I can look at testing in another LMS or web environment? If you can't share here, you can always share with our Support Team privately or look at testing in SCORM Cloud (which is where I'd test). It's a free, standard for LMS testing.
I have some Scorm Cloud experience so I zipped the material and uploaded it to Scorm. It was rejected. The red warning stated that the folder contained no course information. See the attached image. Keep in mind the original link still works on PC, Laptop, Ipad but not cell phones either iPhone or Android. Still scratching my head on this one.
https://psenonline.com/acushnet/FW1/story_html5.html?lms=1
Thanks for getting back, Robert. I'm with you on scratching my head, and would love to help!
It looks like something may have gone awry during the Publish for LMS steps. With your permission, I'd like to troubleshoot your source .story file. You can share it publicly here, or share it privately with me here.
I'll let you know what I find on SCORM cloud and mobile, and will delete it when we nail down the culprits!
Was it published for LMS? there is no index_lms.html that I can find at that location.
I sent the package under your personal option.
Thanks,
Robert J Colameta Jr
Appreciate you sharing your files with me, Robert! Confirming receipt, and I'll be in touch in our case shortly.
By the way, it looks like you might have replied via email where your contact information came through to the forums. This Peek 360 video will show you how to edit it out if you'd like!
This discussion is closed. You can start a new discussion or contact Articulate Support.