Since this is an issue that you already know, I think it's not necessary to upload my project. The customer is very sensitiv, because the content is confidential.
'Pause' is a very commmon function, which I use in each of our courses and we have to publish an update to each of these courses a soon as the pause function is fixed. So I hope it willl be very soon available.
Hey Sonja! Totally understand not being able to share the file publicly.
The issue I mentioned above is similar, but not exactly the same as what you're describing. It would be really helpful if our Support Engineers can take a look at the file privately (or a stripped down version with no sensitive info included) to see what's happening first-hand.
I saw your similar thread over here, and based on the other info you provided there- I don't think this is related to the issue I mentioned.
If you're able to reproduce the same issue in a sample file, can you share that here so I can take a look? That way you won't need to share your customer's file.
4 Replies
Hey Sonja!
This sounds similar to an issue on our radar for Storyline 3. To confirm, can you share your .story project file here so I can do some testing?
You can add it as an attachment to a comment like this:
Also, are you currently running the latest update for Storyline 3- build 3.1.12115.0? You can check by following these steps:
Let me know!
Hello, yes I'm working with the latest version.
Since this is an issue that you already know, I think it's not necessary to upload my project. The customer is very sensitiv, because the content is confidential.
'Pause' is a very commmon function, which I use in each of our courses and we have to publish an update to each of these courses a soon as the pause function is fixed. So I hope it willl be very soon available.
Hey Sonja! Totally understand not being able to share the file publicly.
The issue I mentioned above is similar, but not exactly the same as what you're describing. It would be really helpful if our Support Engineers can take a look at the file privately (or a stripped down version with no sensitive info included) to see what's happening first-hand.
You can submit it to them here and they can even sign an NDA if needed!
Hey again Sonja,
I saw your similar thread over here, and based on the other info you provided there- I don't think this is related to the issue I mentioned.
If you're able to reproduce the same issue in a sample file, can you share that here so I can take a look? That way you won't need to share your customer's file.
Thanks!
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