4 Replies
Ali Goulet

Hey Sonja!

This sounds similar to an issue on our radar for Storyline 3. To confirm, can you share your .story project file here so I can do some testing? 

You can add it as an attachment to a comment like this:

Also, are you currently running the latest update for Storyline 3- build 3.1.12115.0? You can check by following these steps:

  1. Go to the Help tab in Storyline 3. 
  2. Select About Storyline
  3. In the lower right corner of the popup, it will tell you the update number.

Let me know!

Sonja Seebach

Hello, yes I'm working with the latest version.

Since this is an issue that you already know, I think it's not necessary to upload my project. The customer is very sensitiv, because the content is confidential.

'Pause' is a very commmon function, which I use in each of our courses and we have to publish an update to each of these courses a soon as the pause function is fixed. So I hope it willl be very soon available.

Ali Goulet

Hey Sonja! Totally understand not being able to share the file publicly.

The issue I mentioned above is similar, but not exactly the same as what you're describing. It would be really helpful if our Support Engineers can take a look at the file privately (or a stripped down version with no sensitive info included) to see what's happening first-hand.

You can submit it to them here and they can even sign an NDA if needed! 

Ali Goulet

Hey again Sonja,

I saw your similar thread over here, and based on the other info you provided there- I don't think this is related to the issue I mentioned. 

If you're able to reproduce the same issue in a sample file, can you share that here so I can take a look? That way you won't need to share your customer's file. 

Thanks!