Pausing Timeline during screencast playback always shows image at zero seconds (not at paused point)

Apr 24, 2019

I have reverted back to Storyline 360 v3.23.17522.0 (December 27,2018) so I can insert shapes, captions, pictures, etc at a precise location in my recorded screencast when I pause the timeline .

Here is the issue I have experienced, using Storyline 360 3.25.18088.0 (February 26, 2019):

  1. Record a screencast
  2. Insert into slide as “Video on a single slide”
    1. I usually have “show mouse cursor” checked, but I don’t know if that affects the issue
  3. From the Timeline, play the screencast.
  4. Pause the screencast (let’s say at 6 seconds).
    1. The blue timeline head/pointer stays at the point where I paused (6 seconds), however the image that is displayed is the very first image of the recording (at 0 seconds). This makes it virtually impossible to perfectly place any additional elements on the screen because I can’t see what the screen looks like at the 6 second mark when I paused.

I feel like this issue would get a lot of attention if it was happening to all of us and I've searched and searched for other discussions. Perhaps there is something in my setup that is causing it? I have a fairly new and seemingly capable PC and am running Windows 10. I am recording the screencasts at 1436 x 808. I am not recording sound with the screencast.

In the recorded example I sent to articulate support (Case #01737623 – March 20, 2019) I had a separate audio track (.wav) in the .story file as well. Unfortunately I can’t post the example video here due to proprietary software being displayed.

I cannot reproduce a video to share publicly right now because I’m working on a huge project and if I upgrade to the current version of Storyline 360 I’ll no longer be able to place additional elements because pausing the timeline shows the image at 0 seconds. 

If you are willing to assist, could you please verify that you can record a screencast, and then pause it during playback verifying the image displayed is the correct point where you paused? If it works for you, could you please verify what version of Storyline you are using?

Thanks a bunch!

8 Replies
Leslie McKerchie

Hi Trina,

Thank you for sharing the case you were working with our support team on. It looks like you have run into two issues - one with pausing the timeline frame and one with moving the preview playhead while displaying the correct frame. 

You mentioned that you're using version 23 and running into the issue, so I took a look at both 21 and 22, which are both available as previous versions right now and both of these functions seem to be working as expected. 

I'll attach this conversation to both reports so that we can pop in and share any updates with you here.

Debbie Heunis


See pausing timeline request from 3 months ago.  I have the same /similar problem

I am using Storyline 360 (December version) (see attached) and have been waiting patiently for Articulate to sort out the problem, however, I am unable to update to any newer version, I am also now constantly getting error messages as I work and I have to admit that my patience is starting to run low.  It would be good to at least get some indication of when this will be sorted.  That way I can update my version hopefully soon.  Not being able to update my 360 storyline also prevents me from updating any of my other 360 packages as well.  Please place some urgency on this.


Ashley Terwilliger-Pollard

Hi Debbie,

Thanks for checking in on this, and I'm truly sorry it's caused you such a delay. I talked with the team today and we're doing some final testing of the fix for the Timeline Preview not updating the video frame when moving playhead, and hope to have that included in the next update. As soon as we know for certain, this discussion and the other one you linked are tagged for an update. 

As for updating your other tools, our Support Team can help! Reach out to them (or let me know you need help) and they'll work with you one on one. 

Crystal Horn

Hey folks. I'm excited to let you know that we just released update 27 for Storyline 360! It includes new features and bug fixes. Here are all the details.

One of the fixes addresses an issue where the timeline preview wasn't showing the right video frame when moving the playhead.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!

Vincent Scoma

Hi Everyone! 

I wanted to share some more good news! We released the newest version of Storyline 360, update 33 this morning! You can see all the new features and bug fixes for update 33 here.

This update fixes the issue when you previewed the slide stage using the timeline controls and then paused the playback, a video on the slide would briefly show its first frame before switching back to the current frame on the timeline.

The next step is to update Storyline 360 by heading to your Articulate 360 desktop app and clicking "Update" next to Storyline 360. 

As always, we are happy to answer any questions you have by posting in this discussion or you can contact our Support Engineers directly.

This discussion is closed. You can start a new discussion or contact Articulate Support.