Hi, Fabienne -- Thanks so much for reaching out with your question and for the images you have shared. May I ask if you can confirm that yourDPI is set to 96 DPI? You may also want to confirm that you are working locally, as described in this article.
And if issues persist, you are welcome to upload your .story file and we will gladly take a closer look!
Hi, Fabienne -- Thanks for your patience while I took a look at your file. As you can see if you click here, I experienced the same when I tested your published output on tempshare.articulate.com. Everything in your file appeared to be in order, and I was not able to locate an existing ticket for this issue in with our QA team for review, so I would like to have our support engineers take a closer look. I will set you up in a case and you will be hearing from a member of that team shortly, and I will be sure to follow along with your case.
Thank you for the update, Fabienne, and I provided the link to Tempshare link simply as a confirmation that I was experiencing the same behavior, as well. I will be sure to follow along with your case and will share any updates here for others who may benefit.
7 Replies
Hi, Fabienne -- Thanks so much for reaching out with your question and for the images you have shared. May I ask if you can confirm that your DPI is set to 96 DPI? You may also want to confirm that you are working locally, as described in this article.
And if issues persist, you are welcome to upload your .story file and we will gladly take a closer look!
Good Morning,
Thank you for your reply.
I've checked : I am on 96 PPP. png attached.
So as proposed, I sent to you the quiz file. I created the question 3 thanks to the community members.
Have a nice day and thank you for your help.
Regards.
Fabienne
Hi, Fabienne -- Thanks for sharing your file and I will take a look as soon as I can! Your patience is appreciated. :)
Hi, Fabienne -- Thanks for your patience while I took a look at your file. As you can see if you click here, I experienced the same when I tested your published output on tempshare.articulate.com. Everything in your file appeared to be in order, and I was not able to locate an existing ticket for this issue in with our QA team for review, so I would like to have our support engineers take a closer look. I will set you up in a case and you will be hearing from a member of that team shortly, and I will be sure to follow along with your case.
Good Monring Christie,
I didn't understand what I need to do with your tempshare as I gave the
Storyfile file when I sent my post.
I received a mail from your QA team this morning. The number of the case is
#00762718
Have a nice day.
Kind Regards.
Fabienne
Thank you for the update, Fabienne, and I provided the link to Tempshare link simply as a confirmation that I was experiencing the same behavior, as well. I will be sure to follow along with your case and will share any updates here for others who may benefit.
This discussion is closed. You can start a new discussion or contact Articulate Support.