Platinum Membership Plan
Nov 01, 2012
Hi there, I'm considering to purchase this product and am looking for some insight on the PMP. It looks like a great deal, however, when you add up the current cost of the program at $1398 + tax + character pack + PMP... that's way too much money for an independent.
I've got some questions:
1) If I don't get the PMP, what is the downside. Yes, I understand that if I don't have PMP and I want an upgrade, then I will have to pay 50% of the product cost. So, what if I decide not to upgrade? Will the program still work? If I wait until a 2nd upgrade, would I have to pay for the cost of 2 upgrades?
2) What does "major upgrade" mean?
3) How often do these upgrades come up? If an upgrade is scheduled each year, then it seems like an awfully expensive product to keep paying into every single year.
4) The PMP talks alot about priority support. If I didn't have PMP, what kind of support can I expect from Articulate? Am I limited to how many times I can contact for help?
5) Lastly, how often are deals on the product offered? I missed a deal because I didn't have sufficient time to trial the product before purchasing.
Thank you
6 Replies
Hi Erin, and welcome to the forum
Here's my tuppence:
Hopefully what I've said is correct and of use ...
Hey Erin, welcome!
And thanks, Simon If you'd like to speak directly to one of our awesome sales staff, please feel free to contact them directly here. They'll be more than happy to elaborate on your questions.
I have Platinum and apart form upgrades, support is useless. I didn't want to pay for community support mainly because it is full of kind hearted people with opinions rather than solutions when the thing crashes. But it seems thats all I get
Hi Thomas!
You can see the full details of membership here. The community is free to everyone, but the difference of our Platinum support is:
Access Unlimited Priority Support
The Platinum Membership Plan is about more than just saving money. Platinum Members get VIP treatment with unlimited email support, unlimited live web chat, and a dedicated support team of senior engineers standing by to resolve your problems quickly.
We don’t restrict you to a few support requests, like other companies. With Platinum Membership, e-mail or chat as often as you like to get the help you need.
Get Exclusive Extras
Platinum Members receive these special products and services:
Free updates and full-version upgrades—you can choose a PMP plan with 1, 2, or 3 upgrades.
Dedicated support from senior engineers.
Unlimited priority email support—email us as often as you like and get priority treatment and super-fast response.
Unlimited live web chat support to discuss issues with your support team in real time through our user-friendly interface.
Reduced-cost Articulate live conference to connect live via phone and screen-sharing with a tier 3, senior customer support engineer (learn more).
Invitations to beta releases. Selected Platinum Members get special invitations to test new products and sample new features for Articulate’s award-winning line of products.
Where is the “unlimited live web chat, to resolve your problems quickly.” So far all I have had is complex email instructions for me not a technical expert) to muck about under the hood of my system and with the registry on my machine, with no guarantee of a fix. It has taken me hours and hours. Sending the user and email then asking them to “see if this fixes it “ is not what I call VIP support. There should now be someone ready to chat and remotely assist with fixing this major bug.
Tom
Hi Thomas! It appears that John is taking care of you in your support case (00515301). I encourage you to continue working with him there.
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