Play and Stop buttons greyed out in Timeline
Oct 05, 2014
Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them?
Thanks!
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Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).
In this update, we have implemented a fix for:
- Timeline preview buttons weren't always clickable.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
85 Replies
I've discovered this is when the Play and Stop buttons are greyed out for me as well. It doesn't matter what projects I have open. They grey when multiple instances of Storyline are open.
Closing one instance doesn't resolve the issue for me. I had to close both instances and just reopen one. The buttons were available again.
Just a note that this still happens in February of 2022. I have a video-heavy course as Lyn mentions above, but I'm on a pc. Every once in awhile the play button is grayed out on the timeline. Sometimes going to another slide helps, sometimes not. Today nothing helps...
Popping over to a new scene fixed it for me as well! I was going to share a screenshot of it greyed out but @Lyn Lucovsky fixed it for me!
It just failed again!
Oh, Shannon had a good image already.
This happens to me several times per hour. Apparently it's been a problem for over 7 years.
I have to save, get out of Storyline, and load it back up again.
I am also having this issue on random slides in the scene view where the timeline play pause buttons are 'greyed out' and non responsive.
This is definitely still an issue. I'm on the most recent version of Storyline 360. Jumping to a couple slides does temporarily "fix it," but it still randomly appears later.
Just confirming this is still an ongoing issue - just happened to me while I'm on a deadline for a project (!). Tried all the workarounds in the thread, none have worked so far, crossing my fingers that it starts working randomly soon :)
Yep, it's still an ongoing issue (I'm using Windows 10, Storyline 360 - everything updated). Actually, it's increased in its frequency over the past 2 to 3 months. At seemingly random intervals, my timeline's play and stop button will become greyed out and I'll have to save, close, and reopen the project to get them active again. This sometimes occurs several times a workday.
I know at first glance this may seem inconsequential, but it really disrupts the flow of work when you have to do this. Hopefully it's something that will get (permanently) addressed soon.
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).
In this update, we have implemented a fix for:
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
Update Authoring Apps
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!