Player loads - but then SPINNING

Jun 11, 2014

I have published my first draft to web (SharePoint).  All the files are there, trust me, I have done it and checked three times this morning.  When I give user the link to play, it will load the player, but then they get spinning wheel and the content never loads.  I have published with the box checked to launch player in new window and without, it doesn't make a difference.  Of course, it loads for me just fine when I clcik the link, what am I missing?

11 Replies
Ashley Terwilliger-Pollard

Hi Heather and welcome to Heroes!

If you're launching it from the same link as your user, it may be that the user isn't up to date with the viewing requirements detailed here.   An easy way for you to help them check is to use a site such as and open it within the browser they're viewing the course in - there is even an option to email the information such as browser version and flash player. 

heather meert

Thank you for your reply.  All users that have attempted to view have up to date viewing requirements.  Others in my company have published Storyline courses to web and placed on SharePoint without issues.  Again, it WILL appear for me, however, anyone else, including my collegues who have Storyline, will see the Player, but there is a spinning wheel, and the content/slides never load.  Also, I can email them a zipped file, which they can then view.  However, one thing that happens with the emailed zipped file, which I don't know if it is important as far as resolving this issue, is that a bar for ActiveX control appears at the top of the window, saying content is blocked.  They need to click the bar and click allow to see the course.

So, if they meet the viewing requirements, and they can view the player, what is causing the slides not to load?  I have made more than several attempts today.

Ashley Terwilliger-Pollard

Hi Heather,

The emailed zipped file was being played locally likely, which can cause you or others to encounter such security restrictions detailed here. 

Was there anything different in how you loaded to Sharepoint or published as opposed to your other colleaques who have done it successfully? You may also want to try one of the free server options in that article I linked to, so that you can narrow down if the issue is a Sharepoint issue or with the users computer. 

Al Anderson

So I am having the same issue and have gone through all the blogs without finding any successful solution.  Up until a couple weeks ago, we had no problems, but now about half of the learners in my building can't open our modules. They get the spinning wheel thing.  Normally there is an "allowe blocked content" box that comes up .  You enable and it plays. We don't use an LMS and just publish them to the shared drive. We ask our learners to drag the folder to the desktop and they play them there without issue normally.  Any ideas on why this would change overnight essentially?


Dave Cox

When you publish your course for sharepoint, publish it as web content. Save your published files, (Not the zipped files) to your sharepoint server in its own folder. After you save your files, right click on the story.html file (It will be the one with the internet explorer icon) and click "copy shortcut". Paste this shortcut into notepad. it will look something like "https://your.sharepoint.url/your.sharepoint.path/story.html" The important part is that this starts with "https://" and not "file://".

This is the URL that you want to share with your users. This should play fine in the browsers.

If you send them the direct link to the file instead of the URL, you will experience the problem that you describe in Chrome, and sometimes in Internet Explorer if Chrome is installed on the user's machine.

Leslie McKerchie

Did you check out the solution I shared above in regards to the Flash 23 update causing issue?

Here's the info:

If you just see a spinning circle or a Flash Player notification when you launch published courses locally in Google Chrome, you may be seeing a new Flash Player security feature. See this article for details and solutions.

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