Hi all, I have created a module which includes quite a large video inside. This was imported into Storyline and then I published out as a SCORM 1.2. This has then been added into Adobe Connect (lms side).
We have found that a user in IE can view the 'module/video' fine and the video plays within the module ok. However, when using Chrome it keeps asking them to 'download the video' as a file - i.e. as if the video is seen as just a 'file'.
I'm happy to help! The last post in this discussion was from 5 years ago, and luckily browsers have had many updates over the past 5 years, so let's start from the beginning!
Here are a few troubleshooting steps to start with:
Have you tried viewing the video in Chome?
Have you tried viewing the course outside of the LMS? For example, publishing the course for Web or Review 360.
Are the videos imported from your computer or embedded from a website?
Once we gather these details, we should be able to offer a solution.
3 Replies
Hi Andy!
Are you able to recreate this issue in SCORM Cloud or is it limited to your LMS?
If you need us to take a look, you are welcome to share your .story file.
Hello, I have the same issue in Safari and Success Factors LMS. I wonder what can cause the issue..
Hello Halyna!
I'm happy to help! The last post in this discussion was from 5 years ago, and luckily browsers have had many updates over the past 5 years, so let's start from the beginning!
Here are a few troubleshooting steps to start with:
Once we gather these details, we should be able to offer a solution.