Preview and Publish Hang (using latest upgrade)

Jan 07, 2014

Strange issue. I have a project that will not publish (or preview). This project has never had issues before. Other projects on the same machine work just fine. So it seemed to be the file. BUT

Now the weird issue - 

I tried the same project on a machine that has yet to be upgraded to 4.0x and it worked just fine.

What would be choking the file on the new release but not the previous release? It isn't machine specific it is project specific with upgrade 4.0

Does this make sense?


6 Replies
Ashley Terwilliger-Pollard

Hi Brent, 

We'd have to see the file to know for sure, but I'd recommend starting with the following troubleshooting steps:

If you're still experiencing the odd behavior, are you able to share the .story here with us, or if you'd prefer you can send it along here. 

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