Has anyone experienced a problem previewing a project? I can preview the scenes individually, but not as a whole. I've tried previewing other projects and that works fine, so it must be something specific to this one file. I just get a scrolling circle which jumps around the screen.
Was there any update to this? I'm having the same problem. I'm using 360, and it was created in 360. I'm working from my hard drive. I can view individual pages, but the whole project preview gives me the scrolling circle. It was working fine yesterday!
Hi Natalie! Are you having this trouble in the same file that had closed captions issues from this thread? If so, we'd definitely want to have one of our Support Engineers take a closer look.
Could you send a copy of your file to our team by clicking here? And if you can let me know your case number, I'll follow along as well.
Hi Alyssa. They were all having the closed captions issue. All 10 of them within the project.
With the issue in this thread, I did extensive troubleshooting to determine it all came down to one text box on one screen. There was no different font or structure, in fact this text box was copied from another text box already in the project.
As as soon as I deleted this text box the whole project was able to be viewed again. 😕 very annoying (and time consuming!!!) but glad I didn’t lose the whole project!
Sorry to hear you spent so much time troubleshooting on your own, but I'm glad you finally found what was causing the preview problem.
We're here to help you with the issues you're having with the closed captions! Simply send a sample file over to us by clicking here, and we'll let you know what we find in our testing.
9 Replies
Hey Jessica,
I'm happy to help you figure this out, and I've got a few questions to start:
If you can also share your file with me, I can take a peek under the hood. Thanks!
Hi Alyssa
I've logged it on the support system as well.
- It was a Storyline 2 and i upgraded it to 360.
- i was working from our network but yesterday i worked from my hard drive and had the same issue.
many thanks :)
Jessica
Case number 01149313
Just to add, I have looked through the community and tried a couple of things, for example importing into a new project - still had the same issue.
Jessica
Thanks for letting me know you opened a case, Jessica! My colleague Abel is testing your file now, and you should hear back from him soon. Stay tuned!
Was there any update to this? I'm having the same problem. I'm using 360, and it was created in 360. I'm working from my hard drive. I can view individual pages, but the whole project preview gives me the scrolling circle. It was working fine yesterday!
Hi Natalie! Are you having this trouble in the same file that had closed captions issues from this thread? If so, we'd definitely want to have one of our Support Engineers take a closer look.
Could you send a copy of your file to our team by clicking here? And if you can let me know your case number, I'll follow along as well.
Hi Alyssa. They were all having the closed captions issue. All 10 of them within the project.
With the issue in this thread, I did extensive troubleshooting to determine it all came down to one text box on one screen. There was no different font or structure, in fact this text box was copied from another text box already in the project.
As as soon as I deleted this text box the whole project was able to be viewed again. 😕 very annoying (and time consuming!!!) but glad I didn’t lose the whole project!
Hi Natalie,
Sorry to hear you spent so much time troubleshooting on your own, but I'm glad you finally found what was causing the preview problem.
We're here to help you with the issues you're having with the closed captions! Simply send a sample file over to us by clicking here, and we'll let you know what we find in our testing.
This discussion is closed. You can start a new discussion or contact Articulate Support.