Print to Word function not working - unresponsive screen or permission error

Just upgraded to Storyline 360 on Windows 7 64 bit OS

Whenever I try to "print" the course into a Word doc, I either get an error that states "The folder 'course name' is read-only, being used by another process, or you do not have the proper security permission to access this resource" or the print window turns gray with no activity (screenshot attached)

The Cancel button will not work and I have to go to Task Manager to close it.

I have full admin rights to my machine. I am the only person accessing this course on my machine. How do I set the proper security permissions?

I have rebooted my machine twice. 

Is there a new workflow/process to printing a course to a Word storyboard or is this a bug?

Katie

3 Replies
Ashley Terwilliger

Hi Katie,

It does sound similar to the issue identified in that other discussion that was found our latest release of Storyline 360 where publishing to Word is failing with that error message.

This is a high priority issue for us, and our team is working on a fix.  I'll make sure this discussion gets updated with any new information as soon as we can!

Ashley Terwilliger

Hi all,

I'm sorry for the delay - but I've got good news.  The publish-to-Word feature in Storyline 360 and Studio 360 that temporarily stopped working has been fixed. Just install the latest software update. Here's how.

If Articulate 360 doesn't notify you right away about the new update, open your Articulate 360 desktop app, click the drop-down arrow next to your profile picture in the upper right corner, then choose "Check for Updates."

Thanks for your patience while our team worked on this!