Printing error in IE when printing completion certificates

I have an eModule built in Storyline 360 which generates a certificate at the end of the course. The certificate displays the participants name, which is pulled from the LMS, the name of the course and the completion date. However, when I go to print this certificate when using the IE browser, the certificate will populate and can be seen in the print preview mode, but when I click the print button to get a hard copy of the certificate I receive an internal error message. I do not receive this message when printing the certificate using the Google Chrome browser. Is anyone else experiencing this issue or have a solution for this problem. Thanks so much!

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