i'm facing a problem with a PC with Windows 10 on which i use Storyline 360.
Basically when i try to preview a slide with some slide levels, i can't see nothing and the system feeze on a gray screen and the roating wheels.
This issue does not happen with other slides with only the Base Layer. Attached the prntscreen.
The same .story file run correctly in others PC with A360, so i do not attach the .story file because it's useless. the problem is the same with all the projects on this PC. i'm quite sure this issue is related to the PC and not to SL360 but i would like to understand if there is some setting or something that i can do to solve this issue.
Sorry to hear that you ran into difficulty previewing, but it does not look like your print screen attached here for me to best understand what you are seeing.
If you are only seeing this on one computer, you may want to consider a repair of the software as that usually helps.
actually the print screen shows that when i preview a slide there is nothing else than a gray window with the white wheel rotating, so i can't see it unless i pubblish it.
i tryed alread to repair the software with no success unfortunately...
Hi Antonio - I have opened a case on your behalf (01057138) so that you can work directly with our support engineers. You should hear from someone soon and I'll follow along.
Hello Antonio - Just popping in to check on you :) Looks like Victor sent some information to you a couple of days ago. Hopefully you got the e-mail, it would have come from support@articulate.com - so be sure to check spam/junk folders if needed.
If you did not get the e-mail, just let me know and we can get that back out to you.
If you need further assistance, just reach back out to Victor :)
I did try to follow all the suggestions of Victor with no success unfortunately. Nevertheless I’m now managing this issue with the IT dept. of my company, in order to see if it’s something we can fix internally since it’s probably a problem of that specific PC.
I’ll keep you updated on the status Have a great weekend you too Antonio
8 Replies
Hello Antonio and welcome to E-Learning Heroes :)
Sorry to hear that you ran into difficulty previewing, but it does not look like your print screen attached here for me to best understand what you are seeing.
If you are only seeing this on one computer, you may want to consider a repair of the software as that usually helps.
Hi Leslie, thanks for the feedback.
actually the print screen shows that when i preview a slide there is nothing else than a gray window with the white wheel rotating, so i can't see it unless i pubblish it.
i tryed alread to repair the software with no success unfortunately...
Hi Antonio - I have opened a case on your behalf (01057138) so that you can work directly with our support engineers. You should hear from someone soon and I'll follow along.
thanks Leslie, much appreciated
Hello Antonio - Just popping in to check on you :) Looks like Victor sent some information to you a couple of days ago. Hopefully you got the e-mail, it would have come from support@articulate.com - so be sure to check spam/junk folders if needed.
If you did not get the e-mail, just let me know and we can get that back out to you.
If you need further assistance, just reach back out to Victor :)
Have a great weekend!
Hello Leslie,
thanks for asking.
I did try to follow all the suggestions of Victor with no success unfortunately.
Nevertheless I’m now managing this issue with the IT dept. of my company, in order to see if it’s something we can fix internally since it’s probably a problem of that specific PC.
I’ll keep you updated on the status
Have a great weekend you too
Antonio
Gotcha Antonio - thanks for the update.
Just know you can certainly reach back out to our team if you need to :)
I also wanted to mention that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.
tks ;)
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