Problem with Final Exam Not Completing...

Good morning - 

We have a client that is having issues with their module.  Currently, they must  complete their quiz with a 90%.  The client is reporting issues of completing the quiz, but the module not moving to the "complete" area on the LMS.  So, the client will go back into the module, and instead of the module opening on that completion/results slide, the module is opening up at question 19 of 25... Why would the module be opening up at the same question even though they completed the module?  It obviously isn't registering that the client completed all of the questions AND completed the module.... Any thoughts?

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