Problem with HTML5 storyline file

Hey Sarprit!

Thanks for sharing your file and allowing me to take a look. I published it and uploaded to SCORM Cloud to test in a learning management system. 

When I viewed the course in mobile Safari on iPhone 6s running iOS 11.0.3, your course played as expected for me- including the videos.

Take a look at your course here and let me know if you run into the issue.

If so, I'll need a few more details to track down the cause:

1. What mobile device are you using?
2. What mobile browser are you viewing it in?
3. Is it any video in the course, or just one slide in particular? 

Keep me posted! 

Thank you Ali for looking into the matter.

Answers to your queries:

1. It's working on safari on Iphone. I am facing problem playing it in Android phone.

2. Mobile browser - Google chrome.

3. It's just one slide in particular.

Hey Sarprit!

Thanks for those details. Just to verify- did you see the same issue with your course on Android when you viewed it from my link here? If so, which slide is causing trouble?

Let me know!

Yes, the same issue is there when I viewed it from link. The issue is in the first and the last slide.

Hey Sarprit,

Thanks for letting me know. Are you using Chrome version 56 or later? If so, we're seeing the same behavior on our end.

We're keeping an eye on this bug in Storyline 2 to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes.  

I'm sorry this is slowing you down. I've added your experience to our report and I'll notify you right away of any updates on this issue.

Hi Ali,

I am using Chrome Version 61. Thanks for looking into the matter. Please see if you can try and fix this sooner.

Thanks for confirming, Sarprit! I'll be sure to keep you posted with any updates on this.