I have a problem with a course I'm working on in SL3. One of the interactions freeze the course in my LMS(Bridge). This isn't happening in preview. I have tried re-importing the file but it still freezes on the same interaction. The interaction is programmed in the same way as all of the other interactions on that page. I can't find a reason for the freezing. Any suggestions?
Have you tried testing this on the SCORM Cloud which is an industry standard tool for testing SCORM content, to see if you are getting the same issue? Do you have access to other browsers to see if you get the same result? If you're comfortable sharing your project file here so we can take a look that would be great.
Hi there, Rusty. So sorry you're running into that!
Shiela's spot-on: The best way to determine if this is an issue with your Storyline content or LMS output is to test your course in SCORM Cloud. If you can reproduce the freezing there, that tells us that the issue lies within Storyline. If your course works smoothly there, then the problem is in your LMS' output.
Thanks for confirming, Rusty! This behavior sounds file specific. If you are able, can you share your .story file with me here? You can attach it in your reply. If it's sensitive, feel free to use this link to share it with me privately.
We are migrating our entire course catalog over to a new LMS that uses SCORM.
This particular course was developed in SL2 and converted to SL3, published to SCORM 2004 3rd Edition. The course seems to freeze when the user goes back to previously accessed content and then forward to new content several times. It does not seem to be a consistent issue with a specific slide.
I am testing on SCORM Cloud as well as Our LMS (Docebo) using Chrome (automatically updated). I am using SL3 Version 6: 3.6.18134.0
Would you be able to share a copy of the .story file with our Support Team?
I know our team has seen at least one other example where a course is freezing upon resuming and while reviewing a quiz drawn from a question bank. Does that match what you're experiencing?
If you're able to share that file, our team can test and confirm the issue, and then work with you on the next steps!
No, I don't think that matches. This seems to freeze randomly if you go back to review previously viewed content, but randomly. sometimes you can go back and forth several times and sometimes not.
I submitted case #01756161 and included the SL3 and ZIP files.
12 Replies
Hi Rusty,
Have you tried testing this on the SCORM Cloud which is an industry standard tool for testing SCORM content, to see if you are getting the same issue? Do you have access to other browsers to see if you get the same result? If you're comfortable sharing your project file here so we can take a look that would be great.
Here's a community article to Troubleshoot your course in SCORM Cloud.
- Shiela
Hi there, Rusty. So sorry you're running into that!
Shiela's spot-on: The best way to determine if this is an issue with your Storyline content or LMS output is to test your course in SCORM Cloud. If you can reproduce the freezing there, that tells us that the issue lies within Storyline. If your course works smoothly there, then the problem is in your LMS' output.
Let us know if you need a hand with testing!
Thanks for the help. Yes, it freezes on SCORMCloud too.
Thanks for confirming, Rusty! This behavior sounds file specific. If you are able, can you share your .story file with me here? You can attach it in your reply. If it's sensitive, feel free to use this link to share it with me privately.
shared privately
Thanks, Rusty! I've replied in the case.
Was there a solution to this case? I am experiencing the same issue on several of our courses.
Hi Richard! I took a peek at Rusty's case, and we weren't able to reproduce the issue on our end.
Can you tell me more about what's going on in your courses?
We are migrating our entire course catalog over to a new LMS that uses SCORM.
This particular course was developed in SL2 and converted to SL3, published to SCORM 2004 3rd Edition. The course seems to freeze when the user goes back to previously accessed content and then forward to new content several times. It does not seem to be a consistent issue with a specific slide.
I am testing on SCORM Cloud as well as Our LMS (Docebo) using Chrome (automatically updated). I am using SL3 Version 6: 3.6.18134.0
Hi Richard,
Would you be able to share a copy of the .story file with our Support Team?
I know our team has seen at least one other example where a course is freezing upon resuming and while reviewing a quiz drawn from a question bank. Does that match what you're experiencing?
If you're able to share that file, our team can test and confirm the issue, and then work with you on the next steps!
Thanks for your help Ashley,
No, I don't think that matches. This seems to freeze randomly if you go back to review previously viewed content, but randomly. sometimes you can go back and forth several times and sometimes not.
I submitted case #01756161 and included the SL3 and ZIP files.
Thanks, Richard for submitting a case and I see Pete's taking a look! I'll follow along as he tests out your file.
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