Problems with step by step inserted videos

Hello - please help! 

1. I recorded video screenshots via storyline.

2. Inserted one by one into different slides and/or scenes.

3. When inserting as video, to just watch = previews fine.

4. When insert as STEP by STEP view, try or test....and follow all instructions; see mouse, highlight clicks etc etc and try to preview = nothing. No movement, just shows one static slide.

This is to teach how to use software, so i need to use the various steps in the program.

I have been trying to do this for a long time, searched blogs and forums everywhere and all tutorials. Now this has become a very urgent matter.

Thank you so very much.

Tere

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