6 Replies
Alyssa Gomez

Hey there Matt,

Really sorry you ran into that error message. First I'll help you free up some memory, and then we'll check your Storyline version to prevent this from happening again.

To free up some memory, you can delete your temporary files. Go to C: > Users > User > AppData > Roaming > Articulate > Storyline. There you might see some files labeled TMP files. It's safe to delete any of those files that are not related to a project you're currently working on. 

Now, let's double check that you're not on an outdated version of Storyline 360. We had a memory leak in a previous version, but we've since released a fix for that issue. 

Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.17.16188.0 in the bottom-right corner. 

Matt Kurtin

I removed about 6 GB of TMP files. I was already on the latest version of Storyline: 3.17.16188.0

Matt Kurtin
Senior Director, Technology and Visual Design
Innovative Learning Group
ph: 248.544.1568, ext. 204 | cell: 248.210.6201
www.innovativeLG.com
Creating a culture of learning and performance

Matt Kurtin

That does seem to allow the file to save. Though not clear how that TMP file space comes into play. I already had 121 GB free before removing the 6 GB of TMP files.

Matt Kurtin
Senior Director, Technology and Visual Design
Innovative Learning Group
ph: 248.544.1568, ext. 204 | cell: 248.210.6201
www.innovativeLG.com
Creating a culture of learning and performance

Alyssa Gomez

Hey Matt,

Hmm, that's really odd! Our Support Engineers can do a deeper dive into your system to find out why Storyline doesn't think you have any free space left, when in fact you have plenty of available memory. You can start a case with them here -- be sure to let me know your case number so I can follow along!