Prompt to resume doesn't work

Jul 26, 2020


I published a course using the "prompt to resume option" and the resume dialogue doesn't appear.

The publish is to WEB (for customer review)

I am using Storyline 3 R 10.

Please Advise, Thx, Miri

2 Replies
Ren Gomez

Hi Miri,

Thanks for reaching out, and I'm sorry to hear you're not getting prompted to resume when publishing to the web. If you're running locally and not storing files on a web server, then you may experience some erratic behavior. A few questions to dig deeper:

  • As mentioned above, are you storing the published files on a web server?
  • Have you tried a different browser to see if the issue is browser related?

Resume data is tracked by browser cookies if you publish for the web, so try to clear your cache and see if that helps. Also, take a moment to review the user guide and see if there were any missed steps:

Looking forward to hearing back!

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