10 Replies
Leslie McKerchie

Hey Katie and welcome to E-Learning Heroes :)

Sorry to hear that you're running into a similar issue.

I took a look at the case that David filed and it looks like we were unable to replicate the issue when adding the file to a new course.

If you need us to take a look, feel free to share your file with our team here.

Katie Wood

Thank you, Leslie. I realized after reading David's post again that my issue was a little different. i didn't have any videos embedded in my Storyline file. I just found that my animation and audio would get off sync once published as an MP4. I tried different sizes but that didn't change anything. If I published to our LMS, I didn't lose the syncing. It was only when publishing as a video. I found a workaround for now. If it happens again, I'll reach out to Articulate again. Thanks!

Alyssa Gomez

Hello, Sankar. It sounds like you cannot hear audio when you publish your Presenter content, is that right? Did you insert the audio files from the Articulate tab?

This tutorial explains how to export the audio from your Presenter file.

If you still need help, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!