Published file skipping parts of audio

I built a Storyline 2 program with mp4 video on each slide.  It plays perfectly in preview, but when I publish, it is skipping portions of the audio, while playing the video smoothly, so the audio is done way before the video.  I tried muting the video and putting in each audio file individually, and it still is skipping over portions of the audio.  Any ideas?

3 Replies
Alyssa Gomez

Thanks for sharing that update here, Kristi!

For folks who may encounter this issue in the future, here are the instructions on how to re-encode that Kristi received:

Re-encode it using a third party video conversion tool called Handbrake (http://handbrake.fr/). 

Here is a video screencast on how to use HandBrake to convert videos to be used with Articulate software:  https://player.vimeo.com/video/145574235 

Once the video has been re-encoded, import it into Storyline.