Published module (in 360) is not working properly in chrome

Hi Jaipal!

Really sorry to hear your project is not working properly in Chrome – I'm happy to investigate this for you, and have a few questions to start:

• Did you publish the course to Articulate 360/Review?
• Are you able to send through your .story file as well as the course's shareable link here, so we can take a look at the behavior in the same environment? Please feel free to share this information privately here.

I'll be standing by!

Hi Jaipal,

I'm happy to assist! Can you help me with a few more details?

• Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.13.15006.0 in the bottom-right corner. 

• Did you publish for Web, LMS, or something else?
• Where is the published content hosted?

I have published the module in both LMS/WEB, but its not working in Chrome / Mozilla browsers.

Storyline 360 ver  - 3.13.15006.0

Please check the published content from the below link:
https://enhancelearning.co.in/downloads/SIS_SOPGame/story_html5.html

Its not moving from first slide.

.story file is attached for your reference.

Thanks & Regards,
Jaipal

Hi Jaipal

I couldn't view your published file but I downloaded your source file, published it and uploaded to my webserver.  Here is a Peek video of it working as expected.  I'm viewing through Chrome Version 65.0.3325.162 

Thanks Wendy, 

We have also published it on Articulate 360 server and its working fine but its not working in our web server. 
https://enhancelearning.co.in/downloads/SIS_SOPGame/story_html5.html

Thanks.

Thanks for sharing your file with us, Jaipal ☺️

I uploaded a copy of your course to Tempshare here (HTML5 format), and like Wendy – I was also able to advance to each slide in Chrome. I'm unable to advance to the second slide in your output link.

Since your course worked as expected after an upload to Tempshare and Wendy's webserver, it seems that your server is having issues with the HTML5 version. Have you had a chance to check in with your server administrator?

Thanks for your valuable suggestion Katie.
Server team had fixed the issue, now its working fine :)

Thanks again.

Thanks for the update, Jaipal! Phew – glad to hear it ☺️

Hi Jaipal,

I´m having the same issue, may I ask you what did you change in the server to fix this problem?

Thanks

Hi Alejandro, 

Our server team had fixed the issue, some permission issue were there don't know exactly.

Please ask server team about the same.

Thanks.

Glad to hear that Jaipal, if you have any other info to share here from your IT team it looks like it may help Alejandro!

Alejandro,

If you're seeing a particular error message or screen - perhaps you can share that here? That may be just the clue folks in the community need to offer advice.