5 Replies
Christine Hendrickson

Hi Bryan. Welcome to E-Learning Heroes,

How are you viewing the content when it doesn't work? Are you launching the content locally? That may be why it's not working. This would also explain why it works when you upload it to Articulate Online (if that's what you meant).

Here's some additional information about publishing and viewing local content:

If you view published Storyline content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
Christine Hendrickson

Hi Bryan,

Thank you, however I think we're having a little trouble communicating on this. Maybe we can clarify a few points so we can get this working for you.

Previewing locally - fine and should work properly and it does, as you've mentioned.

"Publishing online" - I'm assuming this means that you're publishing and uploading to Articulate Online, or another web server, correct? This is also working for you, as you've mentioned and is the correct way to view the content.

Publishing for web and viewing the content locally - this is not the correct way to view the content, as mentioned in the article I listed above. If you select "Web" as your publish method, then click on "View Project" afterwords, or if you open the HTML file manually, you're viewing the content locally. Doing so will cause problems with restrictions with videos and other content in your course. 

Can you take a look at this information and help me clarify what's happening? 


Bryan Price


What I have is a mapped network drive connection to a web server (IIS) on our network.

I use the Publish feature to place the files in a folder on that server.

I then go to the url of that server. For instance:


The slides all show up, but there are no videos. I can play the content locally from the file system level on the server and the videos play. Is there a configuration I am missing on the server? Do I have to use FTP to place the files there or is the mapped-drive connection method just fine?


Christine Hendrickson

Hi Bryan,

Thanks very much for getting back to me.

Personally, I would suggest taking it off of the network drive and uploading it to an intranet (if available), web server of LMS. However, if these aren't available, I understand. You could certainly try to upload it via FTP and see if you have better luck accessing the videos in the content that way. If you'd like, we'd be happy to take a closer look at what's going on.

Thanks again, Bryan. I hope you have a great Friday!