Publishing videos

Hey Deirdre, sorry you're encountering issues with your videos - I'd recommend taking a look at this knowledgebase article, which identifies some of the ommon reasons why videos don't play as expected after a course is published. If you still continue to have trouble, would you mind uploading your project files to our support team for a closer look? 

Thanks Jeannette - will do.

Deirdre

Hi Jeannette,

thanks for your help - all sorted now.

Deirdre

I read the knowledgebase article, but my videos are still not playing as expected.  I am publishing the course to a website for external clients to view.  My internal server seems to play the course correctly.  External clients who are logging in to the website are complaining that the videos lock and will not play correctly.

Any suggestions?

Hi Lynda,

Are you able to access the video files from the website? Any indication of what browser they're using to access the courses? You'll want to remind folks that they'll need to be up to date with the viewing requirements here.