I uploaded my articulate course to test it and found that certain pieces (recorded simulations specifically), do not play audio when viewed in my iOS device. Additionally, they pop out and play via the video player, which is fine as long as the audio works. Can anyone please tell me if there is a publishing setting that would fix this issue?
My client is using an LMS system to deliver the course and they would like our content to be more mobile enabled.
Were these video screen recordings that you're using? Was it on an iPhone vs. iPad? If so, the videos will always play full screen on an iPhone as described here.
As for the audio issue, I think it's likely something we'd need to take a look at and know a bit more about where you've uploaded it to test it and what device and OS you're using to view the course output? You'll want to confirm you're using one of the supported browsers here.
Hi Ashley, thanks for always getting back to me so quickly!
I don't mind that the videos play fullscreen - I just can't access the audio on them. And yes, they are screen recorded videos that are embedded within the slide.
I am on the latest version of iOS and browser. I've viewed in Safari and Chrome and chrome seems to play the course faster but again, no sound on the recorded video. Based on what I read, is this due to the html5
I have not however, downloaded the Articulate Mobile Player app. Is this required in order to view in non flash devices? I'll install and see what happens. thanks
Are you on the latest version of Storyline 2 Update 9 as well? The reason I ask about your Storyline version is there was a fix in Update 7 for an HTML5 audio issue as you'll see here. There are some known issues with Audio in HTML5 specific to an Android device as detailed here, but using the latest Android OS should assist.
If you're still having difficulty we'll want to take a look at your .story file to see how it behaves.
The odd thing is you can hear some sounds from the video simulation I recorded (although it is set to mute). Yet, you cannot hear the audio file that is attached to the slide. I can't figure out why this is happening. Please help...thank you!
It looks like you uploaded a copy of your published output folder - I'll want to see the .story file, which is the file prior to publishing so that I can understand how you added the audio in and then take a look at publishing it myself.
You'll also want to look at installing the latest update, as it has a number of important fixes. You can download it here.
Hi Ashley, oops. Here is the correct file. As for upgrading, I am afraid that this may cause changes to my existing course. If I upgrade, would it impact any of the triggers, variables, etc. I've created? I would hate to reconstruct it. Thanks
Thanks Christa - I'll look at testing this, but it may not be until tomorrow.
Updating to the latest update shouldn't cause any issues with triggers or variables, but it will fix or change the following items as documented in the release notes:
May 23, 2016 (Update 9—Build 1605.1919)
Bug Fixes:
Fixed issue where slide titles would overlap the separator line at the top of the notes tab in Flash output
Fixed issue where you couldn't change your quiz responses before submitting them in HTML5 output
Fixed issue where you couldn't select an answer choice in HTML5 output after seeing an "Invalid Answer" notification
Fixed issue where the Submit button was missing when revisiting a question slide in HTML5 output
May 5, 2016 (Update 8—Build 1605.515)
Bug Fixes:
Improved the quality of notes text in published output
Fixed issue where exporting text to a Word doc for translation wouldn't always work
Fixed issue where text from slide master layers wouldn't be exported for translation
Fixed issue where a video would no longer be synced with the slide's timeline after using the seekbar to scrub back and forth through the video
Fixed issue where M4A audio files in PowerPoint wouldn't be imported into Storyline
Fixed issue where a trigger wouldn't work if it was set to execute when the learner clicked outside a hotspot that was inside a scrolling panel (Flash only)
Fixed issue where trigger conditions wouldn't work properly when upgrading a project from Storyline 1 to Storyline 2
Fixed issue where questions would be scored incorrectly when submitting answers all at once in HTML5 output
Fixed issue where videos wouldn't play in HTML5 output in Google Chrome 48 and later when viewed over a cellular connection on Android devices
I tested your file and it plays fine on my iPad through AMP but I experience the same behaviour as you on my iPhone using html5. There is no voiceover but there is definite background noises.
Hi Wendy, yes the entire course plays fine on my pc, it does not however work on the iphone. Do you know why this may be happening? I don't understand how it works fine on pc and ipad but not on iphone. Thank you!
Thanks again for sharing the file and allowing me to test it - I see you've got the audio and the screen recording on the same thing, and I think what you're running into is the issue with HTML5 and mobile safari not being able to play more than one media file at a time.
Mobile Safari can only play one media file at a time. As a result, we don't recommend adding multiple audio or video resources to the same slide if your learners will be viewing HTML5 content in mobile Safari on iPads/iPhones. This limitation in mobile Safari can also impact step-by-step screen recordings if they include both audio and video components.
You can read a bit more about the mobile safari limitations here. You could add your audio file to your screen recording in another program and insert that as one media file within Storyline to allow it to play normally.
Thanks Ashley. I downloaded the chrome app on my iphone (not using safari) and the issue is still there.
I didn't realize we had this limitation (inserting video and audio together) - I didn't see that mention on any training information otherwise I would have developed it differently.
You mentioned I can add the audio file into the screen recording using another program...which programs can I use for this? Thanks
I don't have access to a lot of outside programs to do something such as combine two media files, but you could look at using Replay to record that slide in action on your desktop for example and then publish the Replay slide as that'll publish as an MP4.
I will look into the Articulate Replay software but it doesn't sound like it will fix the audio issue since I would still need to attach an audio file to the screen simulation.
Sorry if I was not clear - you'd use Replay to record a copy of the screen recording and audio, to create one media file - vs. the two separate ones you have. Replay will publish as an MP4.
19 Replies
Hi Christa,
Were these video screen recordings that you're using? Was it on an iPhone vs. iPad? If so, the videos will always play full screen on an iPhone as described here.
As for the audio issue, I think it's likely something we'd need to take a look at and know a bit more about where you've uploaded it to test it and what device and OS you're using to view the course output? You'll want to confirm you're using one of the supported browsers here.
Hi Ashley, thanks for always getting back to me so quickly!
I don't mind that the videos play fullscreen - I just can't access the audio on them. And yes, they are screen recorded videos that are embedded within the slide.
In reading more info I came across this. It seems this is a known issue. https://community.articulate.com/discussions/articulate-storyline/ipad-doesn-t-play-some-slides-that-have-audio-please-help
Are there any updates since then?
I am on the latest version of iOS and browser. I've viewed in Safari and Chrome and chrome seems to play the course faster but again, no sound on the recorded video. Based on what I read, is this due to the html5
I have not however, downloaded the Articulate Mobile Player app. Is this required in order to view in non flash devices? I'll install and see what happens. thanks
Hi Christa,
Are you on the latest version of Storyline 2 Update 9 as well? The reason I ask about your Storyline version is there was a fix in Update 7 for an HTML5 audio issue as you'll see here. There are some known issues with Audio in HTML5 specific to an Android device as detailed here, but using the latest Android OS should assist.
If you're still having difficulty we'll want to take a look at your .story file to see how it behaves.
Hi Ashley, I'm on version 7.
The odd thing is you can hear some sounds from the video simulation I recorded (although it is set to mute). Yet, you cannot hear the audio file that is attached to the slide. I can't figure out why this is happening. Please help...thank you!
Hi Christa,
It looks like you uploaded a copy of your published output folder - I'll want to see the .story file, which is the file prior to publishing so that I can understand how you added the audio in and then take a look at publishing it myself.
You'll also want to look at installing the latest update, as it has a number of important fixes. You can download it here.
Hi Ashley, oops. Here is the correct file. As for upgrading, I am afraid that this may cause changes to my existing course. If I upgrade, would it impact any of the triggers, variables, etc. I've created? I would hate to reconstruct it. Thanks
Thanks Christa - I'll look at testing this, but it may not be until tomorrow.
Updating to the latest update shouldn't cause any issues with triggers or variables, but it will fix or change the following items as documented in the release notes:
May 23, 2016 (Update 9—Build 1605.1919)
Bug Fixes:
May 5, 2016 (Update 8—Build 1605.515)
Bug Fixes:
I Have the same issue, my audio files not playing on my Ipad Air 2 (iOS9) with Safari and Chrome.
Everything is fine in desktop and Android.
Please, help us !
Hi Ashley, I updated to v.9 and unfortunately, the audio is still not working. :(
Hopefully you will identify something that I've overlooked. Thank you
Hi Christa
I tested your file and it plays fine on my iPad through AMP but I experience the same behaviour as you on my iPhone using html5. There is no voiceover but there is definite background noises.
Hi Wendy, yes the entire course plays fine on my pc, it does not however work on the iphone. Do you know why this may be happening? I don't understand how it works fine on pc and ipad but not on iphone. Thank you!
Hi Christa
I tested html5 output on FF and Chrome on my PC and it doesn't play either? so that's different to your issue I think.
Thanks Wendy. Yes, I've sent the link to several people to test, and everyone can hear it properly on their pc.
This is really an issue as anyone who opens this course on their mobile device will not be able to have it function correctly. Thanks
Hi Christa,
Thanks again for sharing the file and allowing me to test it - I see you've got the audio and the screen recording on the same thing, and I think what you're running into is the issue with HTML5 and mobile safari not being able to play more than one media file at a time.
Mobile Safari can only play one media file at a time. As a result, we don't recommend adding multiple audio or video resources to the same slide if your learners will be viewing HTML5 content in mobile Safari on iPads/iPhones. This limitation in mobile Safari can also impact step-by-step screen recordings if they include both audio and video components.
You can read a bit more about the mobile safari limitations here. You could add your audio file to your screen recording in another program and insert that as one media file within Storyline to allow it to play normally.
Thanks Ashley. I downloaded the chrome app on my iphone (not using safari) and the issue is still there.
I didn't realize we had this limitation (inserting video and audio together) - I didn't see that mention on any training information otherwise I would have developed it differently.
You mentioned I can add the audio file into the screen recording using another program...which programs can I use for this? Thanks
Hi Christa,
We don't support Chrome on the iPhone, per the system requirements here.
I don't have access to a lot of outside programs to do something such as combine two media files, but you could look at using Replay to record that slide in action on your desktop for example and then publish the Replay slide as that'll publish as an MP4.
I will look into the Articulate Replay software but it doesn't sound like it will fix the audio issue since I would still need to attach an audio file to the screen simulation.
Hi Christa,
Sorry if I was not clear - you'd use Replay to record a copy of the screen recording and audio, to create one media file - vs. the two separate ones you have. Replay will publish as an MP4.
ah ok. Thanks Ashley I will learn more about the Articulate Replay software and see if that will work. Thanks
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