Publishing Engage Interactions in Storyline - Engage does not load

I just had this issue  (engage showing up as blank no matter what I changed) and came here to look and see what others did to fix it. I just wanted to include what I ended up doing that did fix it. I dont know that this will fix everyones issue but maybe some. Within the story view, I had prev and next checked on the slide where the engage file resided. I simply unchecked it and it works fine now.  I tried all the above btw and nothing worked.

Thanks for sharing Christina

This is kind of an edge case, but I ran into this issue while hosting the files on Rackspace's Cloud Files and just wanted to leave a comment in case it saves anyone some time.  I am assuming AWS and other cloud object store users might run into the same thing. There is a query string appended to the request for engage_comm.html which actually loads the engage interaction and that query string causes the request to the object store to 404 . (engage_comm.html is not treated the same as engage_comm.html?commid=1823183818181 ) It won't work with the query string in place, so the solution I came up with was to put up a proxy in front of the object store that removes the query string. As long as the engage_comm.html file is returned,  the query string is still in place in the browser and everything works as expected.

Thanks for sharing your experience Chris.

I am having this same difficulty.  same kind of story.  Legacy program trying to update to Storyline.  3 Interactions imported separately.  Published to SCORM.  White page when playing in Moodle.  In SCORMCloud I got this error - Oops! Page not found!
It looks like the file you were looking for is missing or has moved. If you feel you reached this message in error, please let us know at support@scorm.com

Anything further known about this yet?

Thanks

Tim

Also, it previews fine in Storyline prior to publishing.

If this helps at all I looked at the web object address and it came back with this C:\Users\thillier\AppData\Local\Temp\Articulate\Engage\9c44dd36-0278-4581-b747-688c1536ef11

When I clicked on Test LInk is says "Folder does not exist" and it is correct, it does not.

Anyone?

Hi Tim,

This thread is a bit older - so I'd want to know a bit more information such as:

Which version/update of Storyline and Engage are you using? Are you inserting it using the directions here or in another method? 

Could you share one of these Engage interactions and we can try inserting into Storyline as well? 

Thanks Ashley;

both Storyline and Engage were updated yesterday so newest versions. 

yes they were imported using the methods above.  they were in the original powerpoint/presenter file imported but then they were deleted and re-imported.

they do work in preview in Storyline so odd.

I have attached one of the files.  I am updating 7 modules with 2 or 3 in each so hope to find some resolution.  I have filed a support case as well.

Tim

Hi Tim, 

It looks like you're working with Karla on Case # 00625945 so I'll let her continue testing and I'll follow along. 

Hi Folks.  I just wanted to say that I had the same issue as well and what I had to do was use the story_flash.html file to execute it and the engage pieces all worked in my published storyline.  Hope this is helpful to others.

This thread is a bit dated, but thanks for popping  in to share your solution and experience here Cassie :)

Hi Heroes,

My issue is I have 3 modules that I have loaded to our server, in order for the user to test the course. The user typically copies the files to their desktop and runs the exe. When they did it last week in ran great, however when they reviewed it this week all of the engage graphics are gone.

We will be publishing it to a LMS after reviews and edits have been completed. 

Hi Kathy,

How did you publish the one for your server?

We'd always recommend uploading to the intended environment and testing using a supported browser.