Publishing problem

Hi Carol!

Are you having an issue with just one project file, I would advise that you import into a new file and see if this assists.

If you are having an issue with your software in general and multiple files, then I would advise conducting a repair of your software.

thanks will try this

Hi Leslie

I am having BIG problems with this.

I took the film out now and cannot publish at all from any machine. using articulate for this particular file.

I even took advice and improted into a new Articulate file.

Any advice urgent...

Hi Leslie

I have tried all the advice and nothing. Can I send you the original file?

It appears the other files I have are publishing ok. Thanks

Sure Carol Ann! You are welcome to share the .story file here for me to take a look, or if you need to share privately, you may do so here.

Thanks Leslie I uploaded about 30 mins ago using the support link

Oh, thanks for letting me know Carol Ann. If you have a case number I would be happy to follow along.

Case #00730444 still having problems... strange case.

Thanks for sharing Carol! I will follow along as well as it looks like Ryan is assisting you.

thanks.

He managed to get it published. But still can't get original .story on mine published (on both my computers)

Well, you are getting somewhere - just continue working with Ryan :) I'll check in again as well.

Hi Carol Ann! Just popping in to check on your case and it looks like you are good to go for now. Something started working?! It happens. Hope all is well and you are welcome to respond back to Ryan in your case if it happens again soon.

Just fixed the problem! Ryan was VERY supportive and I am very pleased. It seemed to be the video in the end. The publishing problem was solved, phew, but I now have a synch problem with the video, but that can be fixed from the original.

Thanks for the great support