Publishing .story files containing Korean language in Windows 10

Hi, Henry -- Thanks so much for reaching out here and sorry to hear of your troubles! I would recommend that you use this form to reach out to our Support Engineers so that they might share additional technical insights. 

Hi Henry,

Please try these settings in Windows 10:

·         Go to the Control Panel in Windows OS.

·         Go to Language.

·         Click Add a language.

·         Search Korean and click Add.

·         Restart the computer.

·         Publish the course again.

Hi, Rahul -- Thanks so much for stopping in to share those steps, as I have seen recently in another instance where those adjustments were helpful to another customer, as well! 

I've been working with Articulate support as those steps didn't correct the issue.

Korean is the only language we have experienced this with.

Another related issue is that in the Player settings we get an error wherein the preview only displays an error "EEROR: cannot find file 'story

So sorry to hear those modifications did not do the trick for you, Henry! I see that you are continuing to work with our Engineer, Angelo, in your case #00861500, so we'll be sure to follow along! 

Great News!  Angelo sent a suggestion to change the default player font.  Our project was set to Arial as the default font and after changing the default player font to Arial Unicode MS the preview functioned in the Player configuration as well as allowing us to Preview and Publish the course. 

Thank you Angelo for your support through this 3+week ordeal. 

Thanks for popping back in to share an update and your solution Henry :) Much appreciated.