Quiz Answers (sometimes) disappearing when shuffled in HTML5
Haven't seen discussion on this and it's a tricky issue, so I'm starting this thread to gather info from other's experiences.
When viewing the HTML5 output, some learners have been unable to see answer choices in quiz questions where the answers are set to shuffle. They don't load and appear on screen.
The issue doesn't happen consistently for all learners. It mostly seems to impact Mac users on Safari, but also have seen it using Chrome on Mac and Chrome on PC. We have also seen where a viewer can see the answer options when viewing a screen through Articulate Review, but can't see them after the same slide is loaded into our LMS (Saba Cloud). I haven't been able to replicate it myself and have relied on feedback from others.
The quiz slides have been built as Freeform / Pick One using the most recent update of Storyline 360. After comparing to quiz slides that did work for impacted users, we isolated the issue on the Storyline side to shuffling the answers. However, we haven't yet been able to isolate the specific browser/user/OS settings that create the issue.