Record Screen audio option is greyed out

Aug 30, 2016

Trying to screen record a video with sound on my desktop using Storyline 2 (also tried  Replay) to no avail.  After updating to Version 10...I now do not have the option to record sound within the video in both software (storyline 2 and replay).  I could do this prior.  I have uninstalled and installed twice.  Also missing the articulate icon next to my files now. Audio option is greyed out ... Please advise. Thank you.

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