Recording Screen Content

Hi Michael and welcome to Heroes! 

I'm sorry to hear about the odd behavior you've encounter and hope that we'll be able to quickly remedy it! 

First, I'd want to have you check that you meet the system requirements here for operating Storyline. 

Next, please check that you've installed Storyline as an administrator and then activated it as the end user. 

You'll also want to confirm that you're following these general guidelines for working with Storyline:

• Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names.

Lastly, something may have occurred during the installation - and you may want to conduct the repair of Storyline. 

Hi Ashley

Thanks for your response.

I have checked your suggestions and seem to meet them all. I can publish files to a non network drive and all seems fine.

However when saving a screen recording, StoryLine Crashes.

The error happens when I use the record screen function and save what I have captured. Where is it trying to save this information.

If its a known issues which cant be easily resolved I will need to find another software solution.

I have attahed an image for reference.

Hi Michael,

In addition to publishing to a local drive, is your .story file being created on a local drive and saved to such? The screen recording is trying to save as a part of the .story file to your local temp folder or your My Articulate Projects folder. If you've confirmed everything is being saved to a local drive I'd suggest as a next step to conduct the repair of Storyline detailed here.