Recording Screen - Try Mode Steps - Text input field not generated - bug

Jul 14, 2021

Hi folks, 

I am having trouble with Storyline 360 when recording the screen to capture the typed text in an input field within a web browser app, or form etc. Using the 'Try mode steps' option does not generate a slide with a text input field with the text copy in 'Form View'.

I have seen multiple discussions here and it still seems to be a longstanding issue which the product cannot resolve. I have uninstalled the 360 application a few times and reinstalled, however the issue persists.

Would anyone know of any specific settings that may have been implemented in the recent patches?

Any suggestions is greatly appreciated.

2 Replies
Becca Levan

Hello Amelia, and welcome to E-Learning Heroes! ⭐️

I appreciate you reaching out and describing what you're experiencing!

From here, I'm going to connect you with one of our support engineers. They will be able to investigate this further and help determine a cause.

You should've received an email with your case number and a private upload link. If you can share your file that would be helpful! One of my teammates will reach out to you with the next step soon!