We wanted a quick fix solution to the storyline module as to how can we be able to remove the black screen with the play button at the start of the module. (Please see the attachment for more details)
We wanted to represent our solution to the client without the black screen preferably OR at least be able to change the style of the page?
I'm happy to jump in here and apologize for the confusion! Yes, the bug refers to Storyline projects with closed captions on other slides. Thanks for clearing this out!
Thank you for sharing that downgrading to Update 81 works for you at the moment, David! In the meantime, I'd like to share the article below on how we address bugs:
I'm happy to share that we just released Storyline 360 (Build 3.83.31444.0) which includes the fix for the bug where a play button shows even if there is no media file on the first slide and there is a closed caption file.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!
If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.
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Hi Michael!
I'm happy to jump in here and apologize for the confusion! Yes, the bug refers to Storyline projects with closed captions on other slides. Thanks for clearing this out!
Thank you for sharing that downgrading to Update 81 works for you at the moment, David! In the meantime, I'd like to share the article below on how we address bugs:
If you require any further information, please let me know!
Hi Everyone!
I'm happy to share that we just released Storyline 360 (Build 3.83.31444.0) which includes the fix for the bug where a play button shows even if there is no media file on the first slide and there is a closed caption file.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!
If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.
I had this issue as well. Just installed the newest update today (12/20/23) and it resolved the issue.
Thank you Maria! THIS IS THE SOLUTION! In the player settings, select a cover photo of course! It will replace the black screen! So easy!
Great news all around! Thanks for sharing in this discussion, Kevin and Aimie!
I hope that you both have a great start to Thursday!