11 Replies
Ashley Terwilliger

Hi Samuel,

A PDF should work certainly, and I looked into the Word document further - it appears that there is a known issue with Chrome and the custom PepperFlash plugin they use (vs. the standard Flash plug in). Disabling the PepperFlash plugin will cause the standard Flash Player to become enabled, and the downloads will start working as expected. Here are directions on how to disable it, but if you're able to add it as a PDF then you'll be able to open that normally without disabling the plugin.

Samuel Weber

Ashley - Thanks for the recon. Your help is appreciated.

I will say though that he we have suddenly experienced this issue in all 3 of the major browsers and not just Chrome. Also, getting a medium size companies employees to disable a flash plug in could be a nightmare... let us know if you come up with anything else.

Sam

Ashley Terwilliger

Hi Seleta,

I don't see where Samuel connected with our Support team so I don't have further information to offer on his situation. If it's one particular pdf that isn't working, I'd look into that one specifically and see what may be different about it (located in a different folder, file name, etc.). You'll want to work with all local project files to prevent odd behavior and ensure that your file path is under 260 characters and doesn't include any special characters, symbols, etc. 

You may want to also try loading this pdf to another Storyline file, to see if it's something with the PDF or the Storyline course itself. If the file works in a new course, you can try importing the existing Storyline file into a new project to resolve any issues. 

If you continue to experience some odd behavior, we're happy to take a look. Can you share the .story file here with us? If you'd prefer you're welcome to share it here too. 

Ashley Terwilliger

Hi Katie,

I'm sorry you've run into the same error! This discussion is a bit older, but I'd want to know if you looked at the naming conventions for your PDF and Word doc? Also, what's the error message you're seeing? Do you see it when inserting the items, uploading the course to Review, or trying to download and access the documents?