I am facing an issue with restart button action. if i click on the button the menu and seek bar was not resetting and if i close the course and relaunch its working fine. is this a tool bug or am i missing any thing?
Can I ask if you are referring to the restart button that is shown when a learner exits out of a course and then resumes their progress? If so, clicking this button should take the learner to the very beginning of the course.
If this isn't the behavior you're experiencing, I'd like to ask a few questions to clarify the issue:
If the issue is happening regardless of where the course is tested, please share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!
Thanks for testing in SCORM Cloud! Would you be willing to share a copy of your project file here or in private by opening a support case so I can check why the restart course button isn't working fo you? We'll delete it when we're done testing!
I understand that you're unable to share your file with us here. Since this is the case, I went ahead and opened a support case on your behalf so we can have one of our support engineers work with you to troubleshoot the behavior. You can share your file privately with them through the support case. You're in good hands, and someone from our team will be in touch shortly!
5 Replies
Hello Rajendra Korde,
Sorry to hear that you ran into this snag.
Can I ask if you are referring to the restart button that is shown when a learner exits out of a course and then resumes their progress? If so, clicking this button should take the learner to the very beginning of the course.
If this isn't the behavior you're experiencing, I'd like to ask a few questions to clarify the issue:
If the issue is happening regardless of where the course is tested, please share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!
Hi Jose,
Yes, the course was tested in Scorm cloud and can replicate the issue.
we have given restart course action
Thanks for testing in SCORM Cloud! Would you be willing to share a copy of your project file here or in private by opening a support case so I can check why the restart course button isn't working fo you? We'll delete it when we're done testing!
Hi Jose,
Unfortunately, we cannot share the source files due to terms. i feel the same issue occurs if we do with sample package.
Hello Rajendra Korde,
I understand that you're unable to share your file with us here. Since this is the case, I went ahead and opened a support case on your behalf so we can have one of our support engineers work with you to troubleshoot the behavior. You can share your file privately with them through the support case. You're in good hands, and someone from our team will be in touch shortly!