Results Slides Not Printing

I've added a results slide to one of my eLearning courses and have selected the "allow printing" option. Upon seeing the results of the quiz, I click the "Print Results" button and insert my name but the results do not print. There doesn't seem to be any link between the "Print Results" button and the printer. I'm sure I'm missing something here. Any assistance would be appreciated. 

Thank you,
Rod Machado

14 Replies
Alyssa Gomez

Hi Rod!

The Print Results button should open a new browser tab and display a summary of the learner's quiz results. Then, the learner can use the browser's print feature to print that page, just as they would print any other content on the web. 

Are you testing the published content locally, or have you hosted the output on a web server or LMS?

If you are testing locally, try hosting the content on SCORM Cloud (for LMS) or Tempshare (for Web), and let me know if you see an improvement.

Alyssa Gomez

Hi Ty,

We're seeing an issue in Storyline 3 and Storyline 360 where the Print Results page does not work when published to CD. The web browser opens with a window title Results, but there isn't any content. The web page is completely blank. Does that seem to match what you're seeing?

Also, what version of Storyline are you using?

Alyssa Gomez

Hi Ty,

Thanks for confirming. I'll keep you posted on our progress with this bug, and I'm sorry I don't have a workaround to offer at this time. We have heard from other users that Print Result is working when you view the story.html and story_html5.html in Published to CD output, so that might be worth a try.

stephanie watkins

We just upgraded to Storyline 3 (from storyline 2)  we are having the issue where on the results side we have a print results button and it is opening a new window in internet explorer and it is completely blank.  We have not changed any triggers for the Print results button.  Is there a fix for this yet?

Darlene Bailey

Hi Crystal - I am also having issues when trying to print results.  I publish to Web (until we have a LMS). When I select print a second window opens, but it's totally blank.  I assume this is part of the bug Alyssa mentioned? Or does Web publications not support printing results?

Thanks for your help!

Alyssa Gomez

Hi Darlene!

The Print Result button should generate a results screen when you publish for Web. Check out this quick sample file – do you see the results screen in that sample?

I'd like to get a couple of additional details about your project:

  • What version of Storyline are you using? You can find out by going to Help >> About Storyline.
  • What web browser are you using for testing?
Becca Levan

Hello Everyone!

I'm happy to return to this discussion with an update!

Today, we released Storyline 360 Update 50! Here are the features and fixes released in this update. You’ll see that the update includes a fix for the bug you reported:

  • Print Results: Report.html file does not work when published to CD.

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! Thank you for taking the time to report this to us!

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.