Resume function not working

Hi Sheldon, it sounds like your course is not finding the SCORM API and transferring any resume data back to the LMS.

I would also recommend not publishing to Flash anymore (unless there is a specific need within your organisation) as Flash is being phased out of browsers.

I'm happy to take a quick look at your module and see what the problem could be if you are happy to share.

Which version of Storyline are you using?

Hi Sam, thanks for your reply.

We are using Storyline 360.

Not sure if I'm able to share the .story file; it's also pretty big (>150MB). But may take you up on the offer (what would be the best way?). I'll try publishing straight to HTML 5. 

Hello, 

I am having a very similar situation. Storyline 360, 12MB zip file SCORM, SCORM published in 2004 3rd edition, HTML 5 Only, Passed/ Incomplete, Prompt to Resume is set, with 80% on quiz, tracked on Quiz Result. The only thing remotely different with this course is that I have the TOC locked. It tests fine in SCORM Cloud. 

I have learners that are starting the course, get to any point in the content (before the quiz), close and re-enter. They are brought back to the very beginning with no prompt to resume from Storyline.  

This is a compliance course so unable to share. Any ideas?  

Hi Kelly, ensure all slides are set to "resume saved state" in slide properties. You can do this easily from the story view by selecting all slides and changing the property.

Thanks Sam - unfortunately, still did not stop the behavior. Any other suggestions? 

Hi Kelly, if you are comfortable, I'm happy to take a look at your Storyline author file and see if I can troubleshoot the issue. You can share with me via private message (link to dropbox or similar?).

Hi Kelly and Sheldon,

You're always welcome to share a copy of your project file here with the community at large, but I'd love to have you connect with our Support Team too! If it's working in SCORM Cloud that's a good sign that the LMS isn't reading the data correctly or perhaps not set up to receive it correctly either.

Have you tried to enable LMS debug mode to see exactly what's being passed back and forth? You can always compare a version from SCORM Cloud to what you see in your LMS to help narrow things down - and our Support team are pros at deciphering those too. 

More re. resume functionality - 

I tested in scorm cloud and it seems to be working fine there. But resume is not working correctly when we distribute the elearning.

Our development folks are suggesting that the issue may lie with the version of the player not being picked up appropriately.

I've attached a file with the related backend code, indicating that it's looking for version 3.16.15842, while the current version of articulate SW on our end is 3.42.22734

Is there a way of updating to use the current player?

Thanks in advance.

I'll as in parallel to the support link you provided.

Hi Sheldon,

I see that you've reached out to our support team as well, and my teammate, Cleo, has replied with some next steps on starting fresh.

Keep at it with him to get to the root of the issue and let him know if the steps helped!