Storyline 2 - bookmarking is not working

Hi Wendy,

I haven't heard of any particular issues with Storyline 2 and bookmarking, but wonder if you'd also tried SCORM Cloud as an option to help narrow down if it's an issue with your LMS, Storyline 2 and AICC settings. 

We are also having problems with bookmarking with Storyline 2 and our LMS.  Did not have any issues with Storyline 1.   Any suggestions?  Seems it will bookmark for the first time you return to the course but not subsequent returns.

Hi Tracy! Did you try the troubleshooting that Ashley shared above for testing via SCORM Cloud?

You can also trouble shout by publishing it in CD version and testing on your own drive before publishing for the LMS.  I am not having that issue and the bookmarking is working fine with Storyline 2.

Thanks for popping in to share Owen :)

I haven't - I'm not familiar with SCORM Cloud but will look into it.  Thanks!

We have a great article here, Tracy, if that would assist :)

I'm having a similar issue (Storyline 2.0) - bookmarking is not working on mobile apps for me nor is it from my PC after publishing the course. It's not on the LMS yet, so not sure if it's just mobile app related at this point. Using SCORM 1.2, IE11 and Safari. IOS and Android.

Hi Jeannie,

You mentioned it's not on your LMS yet, so I'm assuming you published for web and are accessing it that way? If you've published for LMS and have placed in a web environment, that could account for the odd behavior. You mentioned Safari and the mobile app -are you using the articulate Mobile player or another app to access your course? 

You mentioned bookmarking, and I assume you mean the "prompt to resume" ? Are you seeing the prompt or it's just always bringing you back to the start of the course? 

I’m returning to the very first page in the program when using on an iPad or android tablet. It did bookmark on the LMS (however, our LMS is not set up for mobile-ready…we’re getting an upgrade in September which will alleviate that. We were told by our technology team that we need to have the setting marked for HTML5 output due to the migration.)

Here are my settings:

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Thanks,

Jeannie Ristau
Learning Development Consultant
Agencies | Field Training
414 . 665 . 2864

"If I were given one hour to save the planet, I would spend 59 minutes defining the problem and one minute resolving it." Albert Einstein

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Hi Jeannie,

First, when replying via email your signature is included here so you're welcome to edit the post to remove that information if you wish. 

Next, you mentioned your LMS isn't mobile ready - but were you testing the HTML5 output from the LMS? That would allow you to view it in Safari on a iOS tablet or Chrome on an Android. 

When you're testing the mobile output - where are you testing it from if not in your LMS? You could use a site such as SCORM Cloud which is an industry standard for LMS content. If you're testing on a web server, you'll need to publish for Web vs. publishing for Mobile.  Here are a few sample or testing web servers that you're welcome to use. 

Hi I am having trouble with bookmarking in my Storyline 2 course. I have published it in LMS format and am trialing it in the SCORM cloud.  The bookmarking seems to be working inconsistently.  I went into Player under other, selected prompt when resume.  It does so but inconsistently.  The problem does not always occur in the same place.  I have checked it out in published CD format and have no problems with the bookmarking there. It all works fine and consistently.  Any ideas about what to do?

Hi Gwyneth, 

Does the prompt appear inconsistently or you're brought back to the correct spot inconsistently? You may be running into the data limit detailed here. Also, can you confirm that you're using the latest update of Storyline, update 6?  If you'd like to tell us a bit more about the issue you're running into and share a copy of the .story file we're happy to take a look. 

Hi Ashley,

The prompt is working consistently in that when it appears one is brought back to the correct spot.  I think you are correct in identifying running into the data limit.  I did some further sleuthing on the Web and came to the same conclusion. I realized I published in SCORM 2004 2nd Edition.  I have republished in the 4th edition and now all  seems to be working well.  I see from the link you sent the 3rd and 4th edition support larger data limits.  I’m not sure if I have update 6 as I have no control over updates in our IT system.  The software was loaded onto my computer 2 months ago.

 Thanks for the suggestions and assistance it is reassuring being a real newby at this. All seems good on this end now.

Thanks for the update Gwyneth and glad things are working again. To check what update you're on, you can go to the Help tab and click on About Articulate Storyline and you'll see the updat e number listed there. If you're not using the latest update, you may want to connect with the IT team about installing it. 

Hey  Wendy,

Just curious if this ever resolved for you?
We are having the same issue suddenly in our latest course in the same LMS as you (Plateau) when publishing for AICC.

Hi Rob,

I'm not certain that Wendy is still subscribed to this thread, so you may want to message her directly using the contact me feature on her profile. 

Hello, I am having an odd issue where the bookmarking function "Prompt to resume" isn't working in my course. Everything is selected correctly, and when published the prompt comes up, but does not allow you to select the "Yes" option, only no, thus forcing the user to restart the course.  Any suggestions would be GREATLY appreciated!

Hi Zuri!

Is this happening on your LMS? Are you able to replicate the behavior in SCORM Cloud?

Hi Leslie, yes, it is happening on my LMS as well as my client's LMS. I just uploaded it to SCORM Cloud and am having the same issue. Should I send you an invitation to view it?

Hi Zuri!

Actually, if you are able to replicate in SCORM Cloud, I would invite you to share your .story file with our support team here.

Hello

I am also experiencing a problem with the prompt to resume functionality not going back to the page where I left the eLearning.  It is consistently going back to the same page in a section much earlier which is a problem as we have locked down the menu and users would have to redo it all again.  
I started changing some of the slide properties - when revisiting 'resume saved state' and 'reset to initial state' to 'automatically decide' to see if this helped. It just changed the slide that I kept being sent back to.  It's a large file so I wonder is there a limit to the size?
I have uploaded to SCORM cloud and found that it is doing exactly the same thing there.  I have updated the Storyline 2 to Update 6.  I am publishing in SCORM 1.2. I am now a bit stuck as I don't know how I can get the bookmarking working correctly.  Can anyone help?  
thanks Amanda

Hello Amanda,

I have come across this problem before. My course was rather large and was exceeding the Suspend Data Limits of SCORM 1.2.  Try exporting to SCORM 2004 3rd or 4th Edition. If you must use scorm 1.2, you will most likely need to split your course into two smaller courses.

Hi Amanda!

I took a look at the support case that Zuri shared above and it seemed to be related to the actual file and her support engineer was able to correct.

Did you check out the data limit information that Ashley shared above here.

You can share your .story file here with our support team as well if you would like them to take a look.