Resume on restart not working

Hi Andrew,

Thanks for reaching out so that we can help you out here.

• Are you not getting prompted to resume or is it not working as expected?
• Is this after the course has met completion within your LMS or anytime a user is resuming?

We see suspend data limits hit with SCORM 1.2, but not so much with SCORM 2004.

I was experiencing this very same issue with 2 new courses although they weren't too big. For what it's worth, I was able to fix it in the LMS by modifying each lesson to "Always Resume" which renewed the function of the 'Prompt to Resume' in the Storyline file.

Hi Chrissie,

I didn't hear back from Andrew on the issue above, but I appreciate you chiming in to share your experience and solution with the community.

Thanks for the input all. It ended up being a known issue with Storyline an how it works with our LMS. We had to post it as a Web course and couldn't put it through the LMS. The cookies in the users web browser now monitors the return recognition. Don't know all the technical details of how our IT people fixed it but got it to work.

Hi all, I just submitted a case like this.

I have two very large courses and have tried everything.  It does not ask to resume nor resume if set to resume... different browsers, different players, different course tracking options, different scorm modes.... always in HTML5 because that's our mandate now.

It's taken soooo much time... any other thoughts?

Thanks,

George

Hi George,

I saw your case that came in this morning, and sorry for any delay, but it looks like Renz is currently testing the files. He'll be in touch as soon as there is additional info to share. 

Thank you!!!!

George Hayman
Multimedia Senior Consultant
Claims Learning & Development (CLD)
100 E. Palatine Road | Wheeling, IL 60090
* 847-402-5027 | Mobile: 312-363-7103
* george.hayman@allstate.com
[cld]

No problem, George. And, just an FYI, I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.