Resume Prompt not working

Hi,

We've published a course shere Resume on restart is set to "Prompt to resume".

Instead of returning to the last consulted slide, the course is restarted at the beginning even though the user confirms he wishes to return where he left.

The course is published to an LMS in HTML5 with Flash fallback.

Thank you for helping

Tina Marie

3 Replies
Tina Marie Lalonde

We have tested on another LMS and it worked properly. 

We are testing out a new LMS and the behavior is as described above. :-(   Would you have any ressources I could refer to so I could better understand the interaction between the LMS and the SL files when it comes to the resume prompt ?

Thank you

Veronica Budnikas

Hi Tina,

Here is an article from Articulate support that may provide some guidance:

https://articulate.com/support/article/troubleshooting-lms-issues 

Maybe someone else will pop in here and provide some suggestions for you, or alternatively you could submit a support case to see what's going on with your course: https://articulate.com/support/contact 

Good luck!