Sorry you're hitting this problem, and thanks for letting me know you've already tested in SCORM Cloud. That's usually the first thing I'd recommend, so you're one step ahead of me!
Are you publishing with SCORM 1.2? If so, you might try SCORM 2004 3rd Edition or 4th Edition, both of which support much longer suspend data.
Also, I would reach out to your LMS support team to let them know that the course resumed correctly in SCORM Cloud. They'll best know how to troubleshoot LMS-specific issues. Let us know what you find out!
3 Replies
Hi there Melissa!
Sorry you're hitting this problem, and thanks for letting me know you've already tested in SCORM Cloud. That's usually the first thing I'd recommend, so you're one step ahead of me!
Are you publishing with SCORM 1.2? If so, you might try SCORM 2004 3rd Edition or 4th Edition, both of which support much longer suspend data.
Also, I would reach out to your LMS support team to let them know that the course resumed correctly in SCORM Cloud. They'll best know how to troubleshoot LMS-specific issues. Let us know what you find out!
Hi Alyssa,
Yes I'm publishing with SCORM 1.2. Unfortunately I'm the support team, it's a one woman show here.
I've just published with SCORM 2004 and it WORKED!! Yay!
Thanks for your help!
Melissa
Woohoo! 🙌 So happy that small change made a big difference. Thanks for letting me know!
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