Resuming a course does not work

Hi there Micky!

You might also check to see if bookmarking works correctly "before" the course is marked complete.

We ran into an issue where instead of using the built-in methods of marking completion (score or slide count) the developer used JavaScript to set completion. I've used the JavaScript method before with no problems, so it is not being blamed as the culprit. But in this scenario, for example if you launched the course and closed it before the JavaScript did its thing, bookmarking worked fine. Once it was completed, it did not prompt to resume and instead forced the learner back to the beginning.

It may have been a combination of the publish settings (in this case published to SCORM 2004, 4th Edition) and the JavaScript that caused the issue.

I ended up removing the script trigger and using built-in slide count methods instead, which fixed the problem in this case.

Good luck.

Hi Mickey,

You may also want to take a look at this article if you're finding the resume doesn't work as expected after you go through the completion as Scott noted.  

Thanks for the help! We've done testing in Scormcloud and determined there was an error on our side.

Glad to hear you've solved the mystery, Micky! Be sure to reach out if you have any further questions. :)

Hello Micky,

Great that you were able to resolve the issue. We are also facing the same issue. can you please help with the solution?

Hi Ravi,

I'm not sure what the error was, but  you could always use the "contact me" button on a ELH users' profile to reach out to them directly! 

Also, feel free to use the steps here to test at SCORM Cloud. You can compare that to your testing in the LMS and even use that information to pass along to your LMS admins.

Hey Ravi,

I haven't got the full details, as our it departement solved the issue. If I understood them correctly, I was testing the output in an outdated LMS enviroment.

Good luck!

Thanks for the inputs Micky.